Certified Pharmacy Technician - Data Support (Tuesday to Saturday 6:00AM -2:30PM)

AnewHealth; Columbus (OH); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

AnewHealth is seeking a Pharmacy Technician for a remote-based role focused on patient care and phone-based support. The technician will handle data entry, claims adjudication, and coordination with pharmacists and clinicians to ensure seamless patient care.

The position requires PTCB or NHA certification, state registration, and prior pharmacy experience. Excellent customer service, strong communication, and ability to work across multiple software systems are essential.

Qualifications

• Enter a high volume of data and perform adjudication and audits.
• Handle prior authorizations, billing, and eligibility checks.
• Support patient questions over the phone.
• Must be certified with PTCB or NHA and maintain certificate.
• Maintain a pharmacy technician registration with State Board of Pharmacy.
• Prior experience in a pharmacy setting.
• Comfortable working in a phone-based environment.
• Ability to use multiple software programs to receive authorizations/transfers.
• Exceptional customer service to doctors, pharmacists, and patients.
• Pharmacy billing knowledge.

Responsibilities

• Enter a high volume of data and adjudicate claims.
• Serve as liaison between pharmacists and medical professionals.
• Provide backup support for high call volume.
• Assist patients with questions by phone.
• Work with multiple software programs for authorizations and transfers.

Skills

Data entry

Phone support

Customer service

Critical thinking

Communication

Education

High school diploma/GED

Tools

Pharmacy software systems

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities.

Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional patient experience. AnewHealth provides a fast-paced, high-energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone-based pharmacy work. Providing an exceptional customer service experience each day in a phone-based environment.

• Enter a high volume of data; Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Prior experience in a pharmacy setting
• Comfortable working in a phone-based environment.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Pharmacy billing knowledge.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. Must be able to commute to multiple site locations within assigned territory. Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. This is a remote position.

Benefits

• AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Local applicants are encouraged to apply.