Certified Pharmacy Technician

SGS Consulting; Austin (TX); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Work from home possibility

Job summary

SGS Consulting seeks a pharmacy technician or trainee licensed individual to handle customer inquiries and resolve issues across multiple queues and databases. The role involves extensive phone interactions with members and possibly prescribers, acting as the first contact for Customer Care before pharmacist involvement.

Depending on factors such as site location and performance, there may be an option to work from home.

Qualifications

• Customer service or call center experience preferred.
• Verifiable High School diploma or GED is required with Texas Pharm Tech license or trainee license in good standing.

Responsibilities

• Serve as initial point of contact for Customer Care and Members before pharmacist involvement.
• Handle multiple queues and databases to resolve issues.
• May have the ability to Work from Home depending on site location, performance, and department needs.

Skills

Customer service

Education

High School diploma or GED

Texas Pharm Tech license or trainee license

Job description

Job Responsibilities:

This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Skills:

• Customer services or call center experience is PREFERREDEducation/Experience:

Education/Experience:

• Verifiable High School diploma or GED is required with TEXAS PHARM TECH LICENSE or trainee license in good standing REQUIRED