Certified Optical Technician

Community Health Centers of the Rutland Region; Rutland (VT); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Work Life Balance

Generous Time Off

Medical, dental, and vision insurance

Health Savings Account

403(b) retirement plan with employer 1

100% vesting schedule

Job summary

Community Health Centers of the Rutland Region seeks a Certified Optical Technician to support the optical team and deliver patient-centered care in Rutland, VT. You will assist with eyewear selection, pre-exam testing, and documentation, while maintaining high service standards and accurate records.

The role requires certification or active pursuit of certification, with 1–2 years of optical/healthcare experience and strong customer service skills to ensure patient satisfaction and smooth

Qualifications

• Certified or willing to become certified within designated timeline after hire.
• 1–2 years of experience in optical or healthcare settings.

Responsibilities

• Greet and assist patients in selecting eyewear based on prescription and budget.
• Explain lens options, coatings and frame materials to help decisions.
• Record patient medical history and test results accurately in the system.
• Assist with fitting, adjustments, and proper alignment of eyeglasses.
• Teach patients how to use contact lenses and eyewear care.
• Maintain up-to-date product knowledge and monitor inventory levels.
• Support with check-in/check-out, appointments, and billing processes.
• Provide exceptional customer service and follow up on orders.
• Ensure compliance with healthcare regulations and maintain a safe environment.

Skills

Certification

Optical experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rutland, VT, US

Salary Range: $23.40 To $36.53 Hourly

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Certified Optical Technician plays a crucial role in supporting the optical team and delivering exceptional patient care. This position involves assisting with various tasks, including patient interaction, optical measurements, eyewear dispensing, and pre-exam testing. The Certified Ophthalmic Technician helps patients navigate frame and lens selection, provides education on eyewear options, and ensures a seamless experience from start to finish. With expertise in optical products and strong customer service skills, the ideal candidate will contribute to the overall success of the practice by ensuring patient satisfaction, accurate record-keeping, and efficient operations. This role requires certification and a passion for delivering high-quality, patient-centered care.

FUNCTIONS OF THE POSITION:

• Patient Assistance & Education:
  • Greet and assist patients in selecting appropriate eyewear based on prescription, style preferences, and budget.
  • Educate patients on different lens options, coatings, and frame materials to help them make informed decisions.
  • Provide guidance on proper eyewear care, maintenance, and cleaning.
• Pre-Exam Testing & Measurements:
  • Perform routine pre-examination tests, such as visual acuity, visual fields, pupil distance, GDx, refraction measurements, tonometry, and dilation.
  • Accurately record and document patient medical history, optical prescriptions, and test results.
  • Ensure patient data is properly entered into the system for seamless follow-up.
• Assist with fitting, adjusting, and ensuring proper alignment of eyeglasses for comfort and functionality.
• Make necessary adjustments to frames and lenses to achieve the best fit and appearance for each patient.
• Teach patients how to use contact lenses.
• Optical Product Knowledge & Inventory Management:
  • Maintain up-to-date knowledge of optical products, including frames, lenses, and lens coatings.
  • Monitor inventory levels, track product usage, and help with ordering new stock as needed.
• Administrative Support:
  • Assist with patient check-in/check-out procedures, including verifying insurance information and processing payments.
  • Schedule patient appointments and follow up with reminders for eyewear orders or follow-up visits.
  • Maintain accurate patient records, including orders for eyewear, adjustments, and prescription updates.
• Customer Service & Follow-Up:
  • Provide exceptional customer service by addressing patient concerns, answering questions, and ensuring satisfaction.
  • Follow up with patients regarding eyewear orders, delivery status, and any necessary adjustments after purchase
• Compliance & Safety:
  • Ensure all patient interactions and optical practices comply with healthcare regulations and company policies.
  • Maintain a clean and safe working environment, adhering to all health and safety standards in the optical setting.
    

OTHER DUTIES

• Ensure that eyewear displays are organized and visually appealing to customers.
• Other Duties as assigned

SKILLS REQUIRED FOR SUCCESS:

• Be Certified or willing to become certified in designated timeline upon hire
• 1-2 years of experience in optical or healthcare setting

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.