Certified Nursing Assistant - BWFH

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 30,000 - 44,000; Part time

Job summary

Brigham and Women's Faulkner Hospital is seeking a Unit Secretary to join the Based Patient Care Team. The role encompasses a broad set of secretarial duties and coordination of unit/floor procedures to ensure professional, efficient patient care.

Responsibilities include answering unit phones, scheduling patient tests and appointments, maintaining medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions, and supporting the health care team.

Qualifications

• Ability to effectively speak, read, and write in English.
• Strong organizational and communication skills.
• Ability to work with diverse health care teams.

Responsibilities

• Answer phones and relay messages to clinical staff.
• Schedule tests, appointments, and coordinate referrals.
• Maintain patient records and ensure proper labeling and filing.
• Coordinate discharges, transfers, and admissions with bed management.
• Provide clerical support and assist in unit operations as needed.

Skills

English proficiency

Team collaboration

Education

High School Diploma or Equivalent

Job description

• Provides back-up coverage for patient transport, including escorting discharge patients/families.
• Patient Care

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary

Job Summary

Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members. Does this position require Patient Care? No

Essential Functions

Provision of a Safe Environment

• Assists in maintaining a safe environment and intervenes appropriately.
• Identifies and/or initiates appropriate follow up for any safety issue.
• Utilizes judgment in implementing physician orders in a safe and conscientious manner, notifying charge nurse immediately of any concerns.
• Service
• Ensures patient and family member’s needs and expectations are met in a timely and caring manner.
• Maintains the C.A. R. E. standards with focus on communication, appearance and respect.
• Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.
• Organizational Ethics
• Maintains and promotes the mission and values of the organization.
• Maintains conf identiality of all patient information
• Respects and supports a culturally diverse staff and patient population.
• Utilizes the proper procedures address patient or family’s concerns by notifying the Nursing Director/supervisor or clinical leader.
• Management of Resources/supplies and unit based needs
• Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.
• Orders supplies (including Workflow One) necessary for the unit as described by the Nursing Director through eBUY.
• Maintains work area and office equipment in neat and functioning order.
• Initiates and tracks appropriate Facilities, Bio Med, Housekeeping, and IT related problems/replacements/ requests or work orders.
• Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
• Assists Nursing Director to manage and facilitate unit projects.
• Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Provides back-up coverage for patient transport, including escorting discharge patients/families.
• Management of Information
• Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.

Participates in shift-to-shift hand off communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN.

Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals.

Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner.

Schedules patient diagnostic tests, appointments, and consults upon the direction of physician or RN.

Coordinates logistics of patient discharge including transportation, equipment, etc.

Performs clerical duties to admit, transfer, and discharge patients with the use of bed management system. Make certain that the patient record/chart, information plate and/or labels, personal belongings, and other pertinent information accompany the patient on transfers.

Enter, updates or prints data reports as appropriate including:

• Bed management system in a timely manner to reflect current unit activity.
• Diet order sheets ready for pick-up by food and nutrition services.
• Advance Care Directives and Patient Code Status in the chart each shift.
• Medication Reconciliation and Restraint reports and provides them to the physician or RN as a reminder to reorder restraints or update/complete medication reconciliation each shift.

Quadramed assignment sheet and provides to the charge nurse prior to the beginning of each shift.

Recovery charges, and or billing information as indicated.

Checks the quadramed list by 11:30am and notifications to the charge nurse of any unclassified in-patients as well as reminding staff to complete their quadrameds.

Copies patient charts and other materials as requested.

Utilizes Meditech system to: access and update administrative data screens, to enter transport requests, enter PASSPORT orders, print specimen labels, print kardexes, print medication administration report.

Requests and maintains old medical records as needed.

Anticipates discharges and transfers and calls them to admitting/nursing supervisor when discharges are known and inputs any tentative discharges in bed management system.

Updates charge nurse/clinical leader, admitting and nursing supervisor of admissions, discharges, and transfers on 7-3 and 3pm-11pm shifts and inputs any tentative discharges in bed management system.

Communicates with healthcare team members via VOCERA communication device.

Performs all other duties as assigned.

Collaborative Interdisciplinary Care

• Interacts with all members of health care team to provide interdisciplinary patient family centered care.
• Answers patient call lights and communicates patient request to appropriate clinical staff.
• Provides clerical support to unit staff as needed.
• Floats to other pods or units as requested by Nursing office and functions appropriately as reported by staff.
• Patient/Family Education
• Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.
• Provides all patients and families with basic information for unit operation.
• Competency
• Maintains compliance with hospital, unit secretary specific competencies.
• Identifies and actively seeks out unit and/or service related continuing education classes.
• Orients or precepts new personnel as assigned and acts as a resource for other professionals, patients, and significant others on the unit.
• Responds to staffing needs of the healthcare team by cross-training and floating to other units.
• Attends staff meetings and/or read staff meeting minutes to keep current with unit and organizational updates or changes.
• Attends the annual Safety Fair.
• Quality Improvement
• Understands unit specific quality indicators.
• Participates in Quality Improvement Projects and Committees as directed by the Nursing Director.
• Participates in Service, Excellence, and Quality (SEAQ) programs for example, Falls Team, Patient Safety Committee, Pain Management Team
• Patient Care
• Responds to patient and family care by answering patient call lights and telephone in a timely manner.
• Coordinates patient communication through a variety of general reception and clerical duties

Grade 130

Hiring Requirements

Job Details

Job Profile

JPFKH052 - Patient Care Assistant II - SF1

Job Families for Job Profiles

123 - Nursing Assistant / Patient Care Assistant

Worker Sub-Type

Regular

Worker Type

Employee

Time Type

Full time

Employee Contract Type

(empty)

Compensation Grade

SF1005

Remote Type

Onsite

Primary Location

1133 Centre Street Jamaica Plain (Belkin House)

Primary Job Posting Location

Jamaica Plain-MA

Additional Locations

(empty)

Additional Job Posting Locations

(empty)

Scheduled Weekly Hours

40

Work Shift

Night (United States of America)

Recruiting Start Date

10/06/2026

Target Hire Date

10/06/2026

Target End Date

(empty)

Additional Information

Union Membership from Job Profile

Required

Allowed Unions from Job Profile

SF1 - BWFH SEIU 1199

Collective Agreement Details

Collective Agreement

(empty)

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Nursing Assistant/Patient Care Technician [CNA/PCT] - Data Conversion - Various Issuers required and HeartSaver CPR AED - American Heart Association (AHA) required Experience Knowledge, Skills and Abilities - Staff adheres to all I C.A.R.E. Standards. - Successful completion of an approved nursing assistant training program. - Ability to effectively speak, read, and write using the English language. - Ability to pass clinical competency, basic math, and reading testing. - Ability to perform basic math calculations and measurements, in order to measure height and weight, intake and output and calorie counts. - Ability to accurately interpret and utilize basic medical terminology and abbreviations. - Ability to enter and retrieve computerized information. - Physical ability to push, transfer, and pull heavy loads throughout assigned shift. - Physical ability to meet core job requirements in accordance with practice setting demands, for the patient populations regularly served. - Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff. - Organizational skills to set priorities and efficiently complete assigned work. - Ability to manage stress related to patient care issues, and changing hospital climate and personnel issues.

Additional Job Details (if Applicable)

7 North. Part-Time. Per Diem: 16 shifts in 6 months. At least 1-2 weekend shifts a month. 8 hour shifts minimum. Weekend and Holiday Rotation.

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.00 - $32.69/Hourly

Grade

SF1005

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.