Certified Medical Assistant, Pre-Admissions

Valley Health; Winchester (VA); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Valley Health is seeking a Medical Assistant for the PRE-ADMISSION TESTING department in Winchester. Under supervision, you will greet patients, activate files, and prepare patients for appointments, while performing routine tasks and on-site tests such as phlebotomy and EKG.

The role emphasizes accurate documentation, patient education, and timely communication with providers to ensure smooth patient flow and high-quality care.

Qualifications

• Must be adaptable to various working conditions and job demands.
• Must demonstrate patience, understanding and good communication skills.
• Must have ability to give attention to detail and to be resourceful.
• Must maintain a professional attitude and be accountable and sensitive to the needs of patients as well as internal and external customers.

Responsibilities

• Reviews and updates medical records to ensure proper documentation.
• Recognizes changes in patient's condition and communicates with provider.
• Provides competent assessment, care and treatment appropriate to the age of patients.
• Delivers care emphasizing patient autonomy, dignity and rights.
• Performs on-site tests and procedures (phlebotomy, EKG).
• Accurately schedules tests, procedures, and consultations with patient notification.
• Maintains confidentiality and HIPAA compliance.

Skills

Communication skills

Phlebotomy

Vital signs

Medical terminology

Customer service

Detail oriented

Education

High School Diploma or GED

Tools

None

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

PRE-ADMISSION TESTING - 206227 Worker Sub Type Regular Work Shift Pay Range $19.34 - $28.04

Job Description

Under the supervision of the START Clinic Nurse and/or Nurse Practitioner, performs medical assistant specific tasks. Greets patients, activates files and prepares patients as needed to move patient through their phone and/ or office appointment. Performs other duties as required.

Responsibilities and Duties

• Reviews and updates medical records ensuring all patient information is properly documented in accordance with expectations.
• Based on previous and current assessments (i.e. vital signs, chart review, patient symptoms), recognizes changes in the patient’s condition and communicates these changes to the provider in a timely manner.
• Provides competent assessment, care and treatment appropriate to the age of patients.
• Delivers care in a manner that preserves patient autonomy, dignity and rights.
• Recognizes and reports to appropriate personnel if signs of child, elder or domestic abuse are noticed.
• Performance of on-site tests and procedures inherent to practice setting (i.e. phlebotomy, EKG).
• Completes routine office clinical functions including but not limited to processing patient phone calls and processing faxes in an accurate and timely manner.
• Accurately and efficiently prepares patient/room/supplies/equipment.
• Provides education to the patient that includes but is not limited to treatment plan, procedures, medications and general health information.
• Accurate scheduling of tests, procedures, and consultations with appropriate patient notification.
• Ensures information is documented in patient’s medical record.
• Accurate scheduling of office appointments.
• Utilizes site specific test tracking procedure to ensure all diagnostics are completed and results reported by patient according to policy.
• Maintains tracking logs pertinent to the medical practice (i.e. medication, Glucometer control, critical lab).
• Adheres to organizational policies and procedures including those involving HIPPA and safety standards (i.e. biohazard disposal, national patient safety goals, medical record release).
• Uses a pleasant demeanor when interacting with patients and visitors.
• Ensures outside records are available when applicable to the patients care plan.
• Demonstrates appropriate phone etiquette.
• Utilizes appropriate customer services techniques when interacting with challenging customers.
• Responds to patient and customer complaints in a timely manner.
• Notifies appropriate staff of resolution.
• Utilizes resources as necessary to obtain answers to questions encountered while completing job duties.
• Identifies own educational needs; set goals for self-growth.
• Meets attendance policy.
• Completes mandatory in-services.
• Completes work assignments in an organized, accurate, and timely fashion.
• Assists in keeping exam rooms/supply storage areas adequately stocked and cleaned while ensuring supplies are not expired.
• Serves as a resource by assisting in orientation and ongoing education of other staff.
• Responsible for ensuring continual preparedness by participating in activities, education, and successfully demonstrating knowledge in the performance of daily duties.
• When requested, actively participates in mock surveys, committees or other activities related to federal/state/Joint Commission regulations.
• Provides prompt and accurate data collection and reporting.
• Documents or notifies appropriate personnel of concern/safety issues and makes suggestions for improvement.

Education

High School Diploma or GED is required.

Certification & Licensures

• Medical Assistant certification is required within 6 months of hire.
• BLS Certification (Basic Life Support) – American Heart “Healthcare Provider (HCP) – AHA Approved required.
• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Qualifications

• Must be adaptable to various working conditions and job demands.
• Must demonstrate patience, understanding and good communication skills.
• Must have ability to give attention to detail and to be resourceful.
• Must maintain a professional attitude and be accountable and sensitive to the needs of patients as well as internal and external customers.
• Keyboarding skills preferred.
• Knowledge of medical terminology.
• Exceptional communication (verbal and written) and customer service skills necessary for interaction with patients, visitors and staff.
• Multi-tasking skills necessary for performing day to day functions in a stressful, dynamic work environment.
• Must be able to function independently and as a team member.
• Must be flexible, dependable and promote a professional image.
• Ability to maintain confidentiality.
• Knowledgeable in cognitive, physical, emotional and chronological states of human growth and development.
• Competent to provide assessment, care and treatment appropriate to the age group of the patients served.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally.

In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Company Culture

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team!