Certified Medical Assistant (Panel Manager) - Sunnyside Clinic

Clackamas County; Oregon City (OR); On-site; USD 57,000 - 72,000; Full time

Job summary

Clackamas County Health Centers Division is seeking a Certified Medical Assistant (Panel Manager) to support care team communication and patient flow, primarily coordinating messages in EPIC and assisting with test results.

The role requires CMA certification and BLS, with preference for primary care experience. This on-site position in Oregon City involves working with diverse patients and a collaborative team.

Qualifications

• Must hold a Medical Assistant certification/registration from a recognized program.
• BLS certification required.
• Preferred: experience in primary care or community health.

Responsibilities

• Manage Panel Manager In Basket in EPIC, review, process, and respond to messages.
• Answer the team phone and back-line/provider line; process prior authorizations.
• Track patients and conduct outreach using registries.
• Consult with and support team members, including providers, RNs, BHCs, other CMAs, and the Pharmacist.
• Provide coverage for Direct CMAs as needed; review and process lab results with provider input.
• Log immunization refrigerator data and maintain inventory; process patient walk-ins.

Skills

Medical Assistant

BLS Certification

Patient communication

Education

Medical Assistant certification

Tools

EPIC EMR

Job description

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, October 7, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

COMPENSATION

Annual Pay Range: $57,374.20416 - $72,353.74432

Hourly Pay Range: $27.583752 - $34.785454

Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.

JOB DETAILS AND QUALIFICATIONS

The Clackamas County Health Centers Divisionis looking for a motivated and team-oriented Certified Medical Assistant (Panel Manager)that will primarily be responsible for guiding contact with the care team and outside provider communication. We are committed to using the latest in medical practices that focus on each patient as an individual, and we work to take care of the health and wellness of the whole person.

This is an exciting opportunity to not only use your skills and knowledge, but have the opportunity to work with a wide-range of skilled professionals and serve a very diverse group of patients! As a member of the team, you must maintain a caring and supportive attitude towards patients, family members, visitors, providers and co-workers. CMAs assist in maintaining a smooth, punctual, and efficient patient flow.

Required Minimum Qualifications/Transferable Skills:*

• Current certification/registration as a Medical Assistant by a nationally recognized program.
• Basic Life Support (BLS) certificate.

Preferred Qualifications/Transferable Skills:*

• Experience in primary care and/or community health.

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Primary Duties May Include, But Are Not Limited To:

Panel Manager – Typical Tasks

• Manage the Panel Manager In Basket in EPIC, including reviewing, processing, and responding to messages.
• Answer the team phone and back-line/provider line.
• Process prior authorizations.
• Track patients and conduct outreach using registries.
• Consult with and support team members, including providers, RNs, BHCs, other CMAs, and the Pharmacist.
• Provide coverage for Direct CMAs as needed (see Direct CMA Typical Tasks below).
• Review and process normal and abnormal lab results with provider input.
• Respond to pharmacy clarification calls.
• Provide backup coverage for other Panel Managers.
• Log immunization refrigerator data and maintain inventory.
• Process patient walk-ins.
• Assist with transportation needs and resources.
• Filter and process outside medical records.
• Process Outside Events In Basket items.

Direct CMA – Typical Tasks

Patient Preparation and Assistance

• Greet patients and provide instructions regarding the visit process.
• Prepare patients for provider visits by obtaining vital signs and anthropometric measurements.
• Record appropriate objective and subjective health information.
• Prepare exam rooms and laboratory areas with appropriate supplies and equipment; assist providers with routine delegated tasks.
• Work with providers and other staff to create and maintain effective patient flow.

Laboratory Tasks

• Provide patients with instructions regarding specimen collection and laboratory procedures as directed by the provider.
• Collect, prepare, process, and transport specimens to appropriate laboratory areas using sterile and sanitary techniques.
• Perform routine diagnostic tests and document results.
• Participate in established quality assurance and quality control processes.
• Record routine laboratory results in the medical record and/or laboratory logs.
• Clean, stock, and maintain supplies in exam rooms and laboratory areas.
• Clean and maintain laboratory equipment and medical supplies using appropriate sanitary and sterile techniques, including operation of an autoclave.
• Assist medical staff with inventory control of vaccines, medications, supplies, and equipment.
• Inventory and order medical supplies and materials.

Medical Office Tasks

• Perform patient-focused support tasks, including front-office reception and registration, placing and returning telephone calls, data entry, and processing referrals.

Medical Records Tasks

• Update and maintain confidential patient information and files in the Electronic Medical Record (EMR).
• Complete appropriate release-of-information documentation and requests.
• Review and update demographic information; document clinic activity, laboratory results, and anthropometric measurements.

Injections and Phlebotomy

• Under physician direction and supervision, administer authorized immunizations, injections, and medications and perform blood draws in accordance with applicable policies and procedures.

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday (primary schedule: 8am - 5pm; occasional coverage needed until 7pm based on provider needs).

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.