Certified Medical Assistant-Monroe Medical

9998 Ochsner LSU Health System of North Louisiana; Bluffton (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner Health System is seeking a Medical Assistant to provide individualized care under a licensed clinician’s supervision. The role supports patients and providers during visits, communicates clearly with patients, and documents information in the medical record.

High school diploma and MA training/certification preferred. Responsibilities include preparing patients, assisting during visits, coordinating with staff, and maintaining confidentiality and compliance with privacy standards.

Qualifications

• Clinical knowledge required.
• Proficiency with computers, software and web-based apps.
• Excellent verbal and written communication in patient care.
• Strong interpersonal and customer service skills.

Responsibilities

• Supports patient and provider throughout the visit.
• Ensures patient and provider are prepared for the visit.
• Answers patient questions before leaving; prepares the room for next appointment.
• Delivers excellent patient service via phone and in person.
• Completes documentation, including patient registration if needed.
• Maintains clinical knowledge, skills and credentials through ongoing development.
• Adapts communication to patient population and privacy requirements.

Skills

Clinical knowledge

Computer literacy

Verbal communication

Interpersonal skills

Education

High school diploma

Medical assistant training

Tools

EMR systems

Medical software

Job description

Job Description

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Education Required – High school diploma. Preferred – Completion of a formal medical assistant training program.

Work Experience

Work Experience Preferred – Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

Certifications Preferred– Medical Assistant Certification. Basic Life Support (BLS) from the American Heart Association.

Knowledge, Skills, and Abilities

Knowledge Skills and Abilities (KSAs). Clinical knowledge. Proficiency in using computers, software, and web-based applications. Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit.
• Ensures the patient and provider are prepared for the visit.
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
• Provides excellent patient service through effective communication both over the phone and in person.
• Completes appropriate documentation including patient registration if necessary.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as assigned.

Other Responsibilities

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Equal Opportunity Employment

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Physical and Environmental Demands

Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Remote Eligibility Restrictions

Individuals who reside in and will work from the following areas are not eligible for remote work position:

• Colorado
• California
• Hawaii
• Illinois
• Maine
• Maryland
• Massachusetts
• Minnesota
• NewJersey
• NewYork
• Vermont
• Washington
• WashingtonD.C.

About Ochsner

The Ochsner LSU Health System of North Louisiana provides healthcare to more than 140,000 patients across North Louisiana with 600,000 clinic visits annually. There are more than 20 locations, including North Louisiana’s onlyLevelITraumaCenter and Level II Pediatric Trauma Center at its acute care hospital, a newly renovated hospital with women's and children's servicesin Shreveport, La. and an acute care hospital in Monroe, La. designated as a LevelIII Trauma Center. Ochsner LSU Health has more than 4,200 employees that work alongside the Ochsner LSU Health Shreveport Physician Group of 950 physicians and residents in more than 65 specialties and subspecialties.