Certified Medical Assistant | ENT

The South Bend Clinic; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

The South Bend Clinic in South Bend, IN is seeking a Certified Medical Assistant or experienced assistant to support the ENT department. You will triage patients, perform back-office tasks, and document care with precision.

You will handle insurance verifications, prior authorizations, and assist with clinical procedures while maintaining HIPAA guidelines in a fast-paced, team-driven environment.

Qualifications

• Education and certification align with CMA duties in ambulatory care.
• Experience with clinical procedures and patient intake is required.
• Ability to operate in a fast-paced, team-based setting.

Responsibilities

• Provides ongoing triage and manages office flow to meet patient needs.
• Handles prior authorizations and insurance documentation.
• Sterilizes instruments and maintains equipment logs.
• Documents patient care thoroughly and accurately.
• Receives patients professionally and rooms them per protocol.
• Verifies insurance coverage and pre-certifications in Epic.
• Responds to emergencies and cross-trains as needed.
• Maintains HIPAA compliance and adheres to clinic standards.

Skills

EMR proficiency

Team player

Customer service

Multi-tasking

Injections

Medication administration

BP measurement

Back-office skills

Clinical procedures

Education

Certified Medical Assistant or related experience

Tools

Epic EMR

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.Department: ENTLocation: 6301 University Commons, South Bend, IN, 46635Hours: Monday, Tuesday, Wednesday: 8:00 a.m.-5:00 p.m. | Thursday: 8:00 a.m.-4:30 p.m. | Friday: 8:00 a.m.-12:00 p.m.At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Responsibilities:Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow.Prior authorizations.Instrument sterilization.Performs the technical component of the department's clinical procedures competently.Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.Receives patients professionally in waiting area and rooms them per department protocol.Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.Applies knowledge of general insurance guidelines and requirements to help direct patient care.Appropriately responds to emergency situations.Cross trains in other positions where appropriate as determined by manager.Exhibits computer systems knowledge and proficiency as necessary to perform job functions.Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.Performs other duties as assigned when appropriate.Adheres to HIPAA guidelines set forth in Clinic policies and procedures.Qualifications:Education/Certification/License:Certified Medical Assistant or non-certified with related expanded experience.Knowledge, Skills, and Abilities :Team player, professional, and customer service oriented.Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.Able to work with diverse patient base of all ages.Assist with clinical procedures specific to department.Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.In addition, must be able to anticipate the needs of the physician and require minimal supervision.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.