Certified Medical Assistant (CMA) - Morreene Road Neurology Clinic

Duke University Hospital; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a renowned healthcare institution dedicated to compassionate patient care. As a Certified Medical Assistant, you will play a vital role in supporting patients and healthcare professionals in a dynamic clinical environment. This position offers a unique opportunity to work with a diverse patient population, assisting with various neurological disorders. Enjoy a supportive work culture, competitive compensation, and a $7,500 commitment bonus. If you're passionate about making a difference in healthcare, this role is an excellent fit for you.

Benefits

Relocation Assistance

Free Parking

Qualifications

• Graduation from an accredited Medical Assistant program is strongly preferred.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.

Responsibilities

• Collect medical histories and monitor vital signs.
• Assist medical staff with patient care tasks and documentation.
• Schedule appointments and manage patient records.

Skills

Patient Care

Customer Service

Medical Terminology

Infection Control Procedures

Documentation Skills

Education

High School Diploma or GED

Medical Assistant Certification

Tools

Maestro Care

Job description

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Certified Medical Assistant (CMA) - Morreene Road Neurology Clinic

Work Arrangement:

Requisition Number: 255685

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: Apr 19, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke's Offsite Neurology Clinic on Morreene Road seeks to hireCertified Medical Assistantswho will embrace our mission ofAdvancing Health Together.

Qualifying candiates will receive a $7,500.00 Commitment Bonus!

Department Summary:

The Neuro Clinic - Patient population includes a variety of different neurological disorders, including Headache, ALS, Parkinson’s disease, Huntington’s disease, movement disorders, and memory disorders such as Alzheimer's. The clinicincludes Physical and Occupational Therapistsspecialized in the treatment of patients with Neurological and Pain Disorders, as well as specialty Psychiatrists and Psychologists.

Full-time, Monday-Friday; Varying daytime shift

We offer both 4-10 hour shifts OR 5-8 hour shifts
No weekends or Holidays

Parking:

Free and available!

Job Summary:

The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

What you will do:

Clinical responsibilities:

• The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
• Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
• Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
• Performs other clinical tasks as assigned by the doctor.

Administrative responsibilities:

• The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
• Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.

What you will need:

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Experience:

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
• Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
• Knowledge of sterile techniques and procedures relevant to the work performed.
• Familiar with the procedures for administering both routine and special patient treatments.
• Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
• Knowledge of infection control procedures and safety measures, with age-specific competency.
• Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
• Able to document and communicate information clearly while building effective relationships with patients and staff.
• Typing skills and knowledge of medical terminology (Levels II and III).
• Ability to independently seek resources and work collaboratively with others.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.