Certified Medical Assistant (CMA) Endocrine Clinic

Duke Clinical Research Institute; Durham (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Duke Health is seeking a Certified Medical Assistant to join the clinical team in Durham, NC. The CMA will perform routine administrative and patient care duties to support physicians and nurses and ensure smooth clinic operations.

Responsibilities include taking histories, vital signs, preparing patients for exams, assisting during procedures, collecting specimens, and handling billing and scheduling tasks. Equal opportunity employer with focus on patient-centered care.

Qualifications

• Graduation from an accredited Medical Assistant program preferred; high school or GED graduation required.
• Level II–IV require CAAHEP or ABHES accreditation; high school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA; BLS required.
• Level I–IV ladder requires meeting all program requirements for Levels II–IV.

Responsibilities

• Take medical histories and record vital signs; prepare patients for examinations and procedures.
• Assist medical and nursing staff during examinations and procedures and prepare specimens.
• Handle administrative tasks: scheduling, billing, insurance forms, and records updates.
• Disclose and educate patients about care plans; liaise for Joint Commission activities when needed.

Skills

Customer service

Medical terminology

Typing

Communication

Teamwork

Education

Level I MA education

Level II MA education

Level III MA education

Level IV MA education

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1,062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo‑surgery center, and more.

Duke Nursing Highlights

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification
• Duke University Health System has 6,000+ registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Job Summary

The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures. Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/staples, changing sterile and non‑sterile dressings, promoting patient/family understanding of the educational content and their involvement in the plan of care, and documenting in the patient record. Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high‑level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician.

Administrative responsibilities: The CMA greets patients, answers telephones, schedules appointments, checks patients out, and schedules referrals; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed. May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees.

Knowledge, Skills and Abilities

Good customer service skills. Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming. Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. Working knowledge of sterile techniques and special procedures that are applicable to work performed. Working knowledge of procedures and techniques involved in administering routine and special treatments to patients. Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. Age‑specific competencies. Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information. Ability to establish and maintain effective working relationships with patients and clinic staff. Typing skills. Medical terminology Levels II and III – Ability to independently seek out resources and work collaboratively.

Minimum Qualifications

Education

• Level I – Graduation from an accredited Medical Assistant program strongly preferred. High school or GED graduation required.
• Level II – Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
• Level III – Graduation from a medical assistant program accredited by the CAAHEP or ABHES strongly preferred. High school or GED graduation required.
• Level IV – Graduation from a medical assistant program accredited by the CAAHEP or ABHES strongly preferred. High school or GED graduation required.

Experience

• Level I – No experience required.
• Level II – 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.
• Level III – 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting.
• Level IV – 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

• Level I – Certification by AAMA, AMT, NHA‑CCMA, NCMA or ARMA required. BLS required.
• Level II – Certification by AAMA, AMT, NHA‑CCMA, NCMA or ARMA required. BLS required.
• Level III – Certification by AAMA, AMT, NHA‑CCMA, NCMA or ARMA required. BLS required.
• Level IV – Certification by AAMA, AMT, NHA‑CCMA, NCMA or ARMA required. BLS required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—a exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.