Certified Medical Assistant - Call Center - TKC Med-Gastro - AM (035)

UAB Medicine; Birmingham (AL); On-site; USD 42,981,000 - 67,480,000; Full time

Benefits offered by this job

PSLF eligibility

Job summary

UAB Medicine in Birmingham, AL, is seeking a Certified Medical Assistant (CMA) to support outpatient care teams at the Kirklin Clinic. You will organize patient records, assist with exams, run basic lab tests, and capture medical histories while working closely with physicians, APPs, and nurses to ensure a high-quality patient experience.

The role requires strong interpersonal skills, compassion, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Successful completion of IDX classes required.
• Two years experience as a medical assistant preferred.
• Current CMA (AAMA) or CCMA (NHA) certification required.
• If certified by another agency, CMA/NHA must be obtained within 6 months of employment.
• Current CPR certification may be required or obtained within 30 days depending on assignment.

Responsibilities

• Answer and triage telephone calls from patients and caregivers.
• Coordinate patient appointment scheduling for the Kirklin Clinic.
• Coordinate with masters schedulers and providers for appointment management.
• Review schedules for appointment availability and maximize patient access.
• Coordinate patient care with outside referral agencies as needed.
• Provide outstanding customer service to patients, visitors, and staff.

Skills

Interpersonal skills

Compassion

Communication

Customer service

Education

High school diploma or GED

IDX classes

CMA certification (AAMA)

CCMA certification (NHA)

Job description

Position Overview

Pay range: $15.00 - $23.55 / hour

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

Joining our team of certified medical assistants (CMAs) helps position you as a clinical leader on our interdisciplinary outpatient care teams, where CMAs are empowered to move medicine forward, build a lasting career, and develop leadership skills. CMAs are key partners to our world-class physicians, advanced practice providers, and nurses, providing essential support to clinical, nursing, and administrative functions in ensuring a quality patient experience. Responsibilities include organizing and maintaining patient records and a wide variety of clinical nursing support tasks, such as prepping patients for exams, performing basic lab tests, and obtaining medical histories. The ideal candidate enjoys a fast-paced environment and adapts well to emergency situations, communicates and interacts easily with people of all backgrounds, possesses keen interpersonal skills, and displays compassion for others. CMAs are encouraged to advance their careers and realize their personal potential through infinite career paths, including our CMA Career Ladder Program, which offers staff the opportunity to advance as a CMA level II or advanced CMA.

Job Description

Under general supervision and according to established policies and procedures, to accurately and efficiently answer and triage telephone calls received from patients, their caregiver, relatives and other health care team members. To coordinate patient appointment scheduling for the Kirklin Clinic. To coordinate with master schedulers and providers for appointment management and communicate with clinical staff for coordination of schedule and patient needs. To routinely review schedules for appointment availability and employ processes to maximize patient access potential such as appointment reminders, wait lists and timely coordination of patient cancellations. To coordinate patient care with outside agencies as needed for referrals and appointment scheduling. To consistently demonstrate outstanding customer service to patients, visitors, providers and staff.

Qualifications

High school diploma or GED required. Successful completion of all IDX classes is required. Two (2) years experience as a medical assistant preferred. Currently certified as a Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association (NHA) required. If certified by another accrediting agency, AAMA or NHA certification must be obtained within six (6) months of employment. Current Cardiopulmonary Resuscitation (CPR) certification may be required or must be obtained within thirty (30) days of employment depending on assignment.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff