POSITION SUMMARY:
- (CMA) - Under the direction of the physician, Charge RN or Manager performs direct clinical activities in a courteous, caring, and respectful manner. These include patient intake, blood draw, pharmacy calls, EKG, and any tests required by the physician. Responsible for accurately documenting in an EMR system in accordance with licensure and VMG policy and procedures. Maintains close working relationships with all practice staff to ensure proper workflow, care, and treatment.
- (BA) - Performs a variety of essential front desk activities that include greeting, registering, ensuring insurance compliance, and collecting appropriate payment at the time of service. Responsible for maintaining the daily patient schedule and answering all incoming calls that result in scheduling an appointment, medication refills, or passing along inquiries from clinical or billing sources. Coordinates with clinical staff on any special needs or requirements and ensures proper patient flow. Supports the Practice and professional staff as directed by or requested from the Practice Manager.
EDUCATION:
High school diploma or equivalent and completion of a formal Medical Assistant program recognized by the State of New Jersey. Certification required. Completion of formal coursework in office management, database management, or business. Computer literacy required.
EXPERIENCE:
Previous MA experience in a clinic, physician's office, or outpatient setting preferred. Six (6) months of previous customer service/data entry, administrative/office management, or clerical experience required.
SPECIAL SKILLS:
- Current and valid certification as a certified medical assistant or registered medical assistant recognized by the Board of Examiners such as AMT, AAMA, or NCCT required.
- BCLS certification preferred upon hire, will be required.
- Understanding of the operations of a medical practice preferred.
- Strong organizational and time management skills to prioritize and respond to urgent situations.
- Effective communication skills—oral, written, and presentation—to convey information clearly to persons of varied age groups and backgrounds.
- Ability to foster a high-functioning team, establish cooperative relationships, and work effectively as part of a team.
- Courteous, caring, respectful, and compassionate behavior at all times.
- Ability to listen and respond non-judgmentally with clear expectations.
- Behavior consistent with Valley Health System's standards and mission.
- Ability to represent the organization positively, respect confidentiality, and maintain commitments.
- Support efforts to improve patient/customer satisfaction as evidenced by survey scores and organizational targets.
Job Location: Paramus 140 E Ridgewood Ave
Shift: Day (United States of America)
Benefits include:
- Medical/Prescription, Dental & Vision Discount Program
- Group Term Life Insurance and AD&D
- Flexible Spending Accounts and Commuter Benefit Plans
- Supplemental Voluntary Benefits
- Paid Holidays, PTO, Wellness Time Off, Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Fitness Center Membership Discount
- Day Care Discounts
Salary: Starting at $22.43 - $28.03 per hour, based on experience, education, and licensure.
EEO Statement: Valley Health System does not discriminate based on any protected status in accordance with applicable laws.