Certified Medical Assistant

DrSnip; Seattle (WA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Monthly bonuses

Job summary

DrSnip is seeking a full-time Medical & Consultation Assistant to join our Seattle clinic. This role supports patient care, assists doctors, and manages front-line patient interactions with empathy and attention to detail.

You will also handle scheduling, documentation, and post-procedure support in a teamwork-driven environment. With a focus on patient experience, we offer competitive pay, strong benefits, and opportunities for growth within a diverse, inclusive team dedicated to excellence in

Qualifications

• 2+ years of customer service experience.
• Patient-facing experience is an asset.
• Familiarity with basic medical terminology.

Responsibilities

• Preparing patients for examinations and procedures with care and empathy.
• Accurately documenting health information, including vitals, pre and post procedure.
• Assisting DrSnip Doctors during the procedures, and with any post-op care.
• Overseeing supplies preparation and surgical instrument packing, unpacking, and sterilization.
• Discussing vasectomy with the patient in detail, including the male reproductive system.
• Review birth control options with patients and their partners.
• Appointment scheduling and phone support on non-clinic days
• Explaining the DrSnip Vasectomy, surgical risks, complications, and aftercare instructions.
• Fielding any questions patients might have during their consultation.

Skills

Customer service

Healthcare terminology

Communication skills

Empathy

Job description

Medical & Consultation Assistant

DrSnip is an outpatient vasectomy clinic that prioritizes diversity and inclusion in its team. The clinic is a privately and minority-owned and led by a small group that believescareis at the core of what we do: externally, we have a reputation for excellent patient service and going above and beyond the norms and expectations of healthcare providers; internally, we emphasize coaching, invest in our people's professional development, and promote from within. We are a growing organization with room for advancement and are continually looking for the best and brightest who want to build a career in an environment of excellence, growth, teamwork, and by being of service to others.

DrSnip Values & Culture: P.R.A.C.T.I.C.E.

• P. ATIENT CARE AND SATISFACTION: Continually strive to meet patient expectations. Try to over-deliver if we can because it's fun to make people smile and because it can help put their mind at ease (see Compassion and Empathy, below).
• R. ESPECT: Treat everyone with value and high regard. This includes patients, their families, our teammates, and anyone with whom you interact. We are all worthy of mutual respect.
• A. SPIRATION: Strive to be better in everything you do. Look for ways to improve patient care, workflows, efficiencies, and to lower costs. Be curious in your role. Share your ideas.
• C. OLABORATION AND TEAMWORK: Be transparent and communicate openly and clearly. Work together to complete tasks, tackle projects, and facilitate care. Cooperate and coordinate daily on clinical and non-clinical matters. Learn from one another.
• I. NTEGRITY: Take pride in your work and complete your tasks fully, even if no one is watching. Be honest about the work you do. Own your mistakes and learn from them. Be professional. Always try to maximize the patient's experience.
• C. OMPASSION AND EMPATHY: Put yourself in others' shoes and try to understand their needs. Recognize our patients may call or enter our clinic feeling fear, anxiety, pain, or worry. Be mindful and aware. Work to understand your colleagues. Support them when they need help and be supported by them, when necessary.

Role

We are currently seeking a full-time Medical & Consultation Assistant to join our team in Seattle, Washington. CMAs are an integral part of the DrSnip Care Team and are trained across multiple patient-facing roles. The position requires a combination of good communication skills, attention to detail, empathy, and teamwork.

Responsibilities

• Preparing patients for examinations and procedures with care and empathy.
• Accurately documenting health information, including vitals, pre and post procedure.
• Assisting DrSnip Doctors during the procedures, and with any post-op care.
• Overseeing supplies preparation and surgical instrument packing, unpacking, and sterilization.
• Discussing vasectomy with the patient in detail, including the male reproductive system.
• Review birth control options with patients and their partners.
• Appointment scheduling and phone support on non-clinic days
• Explaining the DrSnip Vasectomy, surgical risks, complications, and aftercare instructions.
• Fielding any questions patients might have during their consultation.

Compensation and Benefits

We want our patients to receive the best care and vasectomy experience possible. This lofty expectation means providing our team with a competitive remuneration package that not only covers their regular needs but also encourages them to go above and beyond:

• Hourly pay starts at $28/hour and increases with experience. We strive to ensure our hourly pay rates are above market.
• 80% employer funded health insurance for first two years, 100% employer funded thereafter.
• Generous PTO, paid holidays., and option to take additional unpaid vacation time.
• 401(k) matching contributions.
• Cash bonuses paid monthly based team performance.

Qualifications & Requirements

• 2+ years' customer service experience; Patient-facing experience is an asset.
• A genuine desire to care for others, including patients and teammates, alike.
• Demonstrated relevant education, either through formal education or certifications.
• Familiarity with basic medical terminology and clinical settings
• Strong interpersonal and communication skills.
• A growth mindset and a desire continue learning.
• An innate desire to go above and beyond for patients and your teammates.
• A warm and professional demeanor.

Location, Hours, & Schedule

• This opening is for our Seattle location.
• This is a Full-time position. Full-time is defined as over 32 hours per week.
• If desirable, we offer four-day work weeks (10-hour shifts).
• Rotating availability on Saturdays is a requirement.