CERTIFIED MEDICAL ASSISTANT

UNM HOSPITALS; Rio Rancho (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

UNM Hospitals in Rio Rancho, NM seeks a medical office assistant to support the Pre-Op Med Optimization Clinic. You will handle front/back-office clerical duties, collect patient data, obtain histories, prepare instruments, schedule appointments, and assist the provider with procedures.

Responsibilities include basic cashiering, ensuring policy adherence, and supporting patient care from admission to discharge. Prior MA coursework and CPR/BLS credentials preferred; bilingual abilities a plus.

Qualifications

• High School or GED required.
• Program Graduate; MA course completion.
• UNMH MA Safe Med Admin Course Completion within 90 days.
• No minimum experience required.
• Bilingual English and Spanish and Indigenous languages a plus.

Responsibilities

• Perform front and back office clerical duties.
• Collect patient data and obtain medical history.
• Prepare instruments for sterilization; maintain sanitary areas.
• Coordinate and schedule appointments; verify insurance coverage.
• Assist provider with treatment procedures and basic cashiering.
• Adhere to hospital policies and patient safety standards.
• Assist in admission, transfer and discharge processes; phone prescriptions.

Skills

Data entry

Patient data collection

Clerical tasks

Cash handling

Education

High School or GED Equivalent

Program Graduate

MA Course Completion

UNMH MA Safe Med Admin Course Completion

Job description

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Pre-Op Med Optimization Clinic - SRMC

FTE: 1.00
Full Time
Shift: Days

Position Summary:
Perform a variety of front and back office clerical duties in support of assigned area to include but not limited to collecting patient data, obtaining patient medical history; performing treatment procedures, preparing instruments for sterilization; maintaining a sanitary work area; coordinating and scheduling appointments and verifying medical coverage. May perform a variety of clerical duties to include basic cashiering duties. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

• PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
• RELATED WORK - Perform related duties and responsibilities as required
• PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
• CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
• PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
• PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
• PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
• PATIENT CARE - Assist in preparation of patient care to include the admission, transfer and discharge process; phone in prescriptions; assist the provider with a variety of treatment procedures as requested to include setting up sterile fields and chaperoning
• PATIENT CARE - Perform routine non-invasive treatment procedures to include saturation, administration and urine dipsticks; may perform invasive procedures to include but not limited to phlebotomy, ear irrigation, catheterization, and EKG's
• PATIENT CARE - Perform basic patient initial screening; intakes and records vital signs; records chief complaints; patient data collection; report any changes in condition or behavior of patients to appropriate personnel
• DATA - Enter various data into computer and forms; verify data, make corrections and ensure accuracy; schedule patient appointments; answer and direct phone calls as requested; take and relay messages to providers
• ENVIRONMENT - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment problems; order and stock supplies; maintain appropriate PAR levels
• CUSTOMER SERVICE - Provide and ensure quality service and customer satisfaction
• MEDICATION - Administer medication, including Parenteral (IM, SQ, ID); Oral Drops, Eye Drops, and Oral via Seven Rights; document and communicate clinical findings (After completion of UNMH MA Medication Administration course)
• PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Qualifications

Education:

Essential:

• High School or GED Equivalent
• Program Graduate
• Course

Education specialization:

Essential:

• MA accred pgm graduate or 2 yrs MA experience on DD Form 214
• UNMH MA Safe Med Admin Course Completion w/in 90 Days

Experience:

Essential:

• No minimum experience required

Nonessential:

• Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 2 years directly related experience

Credentials:

Essential:

• CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
• CMA, RMA, AMT, AAMA, NRCMA, CCMA, etc

Physical Conditions:

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:

Essential:

• Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
• May be required to travel to various work sites
• Limited access to med room. Med Admin Policy, Att A
• May be required or is required to rotate work shifts
• Tuberculosis testing is completed upon hire and additionally as required

Sign-On Bonus Available