Certified Medical Assistant

Geisinger; Nanticoke (Luzerne County); On-site; USD 32,000 - 48,000; Full time

Job summary

Geisinger in the United States is seeking a clinical assistant to support patient care across multiple clinic activities. The role involves documenting patient information, preparing examination rooms, and assisting the provider during visits.

The position requires competency in basic procedures, phlebotomy, medications administration as allowed, and efficient handling of clerical duties to keep patient flow smooth.

Responsibilities

• Obtains and documents patient information including reason for visit, weight, vital signs, screening information, medication review, and relevant data for the provider.
• Sets up examination and treatment rooms between cases.
• Assists patient to prepare for visits, ensuring safety and privacy.
• Performs direct patient care as directed, including EKGs, wound dressings, minor procedures support.
• Prepares and administers medications per policy after competency validation (no IV meds).
• Completes patient tests and treatments per provider orders.
• Collects and prepares laboratory specimens and completes related paperwork.
• Performs phlebotomy and supports lab testing, reporting, and quality assurance.
• Handles receptionist and clerical tasks to support patient care and recordkeeping.
• Documents in medical records and uses EMR/scheduling systems as designated.
• Facilitates timely appointments, handles referrals and pre-authorizations.
• Collects co-payments and supports orientation of new personnel.
• Communicates with patients to ensure timely responses and educates as directed by the provider.
• Keeps infection prevention protocols in room setup and instrument sterilization.
• Supports patient safety and participates in quality improvement programs.

Job description

• Obtains and documents, using the rooming tool in the electronic medical record, the patient’s reason for visit, weight, vital signs, visit screening information, medication review, and pertinent information for provider.
• Sets up examination and treatment rooms between cases.
• Assists patient as needed to prepare for visit with provider, takes appropriate measures to assure patient’s safety and privacy.
• Provides direct patient care as directed by provider based on competency and needs of clinic, such as performs EKGs, wound dressings, and functions as support to the provider during minor surgical procedures and ancillary examinations.

• Prepares and administers medications according to policy and procedure after validation of knowledge and demonstration of competency. May not administer intravenous medications.

• Completes patient tests and treatments per provider’s order according to policy and procedure after validation of knowledge and demonstration of competency.

• Collects and prepares laboratory specimens and completes associated paperwork accurately and efficiently to expedite laboratory studies.
• Performs phlebotomy and may assist in specific laboratory functions relative to the testing, reporting, and quality assurance of laboratory specimens as educated and overseen by the laboratory.
• Performs receptionist and clerical duties to support patient care and functioning of the clinic, including matching and filing ancillary department reports, consultation and other medical reports in patients’ medical records.
• Documents in the appropriate sections to create a complete and accurate medical record.
• Uses the electronic medical record and scheduling system as designated.
• Facilitates timely appointments for patients. Completes referrals and pre-authorizations as needed.
• Collects co-payments.
• Under the direction of the provider and/or site lead, assists with orientation of new personnel.
• Executes and documents ongoing patient communication, as directed by provider, prioritizes communications to the provider, responds to patient questions and requests to ensure efficient use of provider time and timely response to patient needs.
• Reinforces patient education as directed by the provider to support patient’s understanding of instructions.
• May inventory medical/surgical supplies and pharmaceuticals non-controlled substances only to ensure adequate supply levels, verify expiration dates, document utilization, optimize organizational efficiency and space utilization.
• May have access to non-controlled medication storage/supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic/unit.
• Prepares and cleans instruments.
• Follows protocols for sterilization and disinfection, including high level disinfection of instruments and equipment.
• Cleans/sets up examination rooms between patients using established infection prevention protocols.
• Follows hand hygiene and appropriate infection prevention precautions. Routinely inspects/observes condition and operation of diagnostic equipment and instrumentation to ensure proper operation and identifies need for preventive and/or corrective maintenance.
• Responsible for actively participating in patient safety and quality improvement program.

Work is typically performed in a clinical environment. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.