Certified Medical Assistant

GoHealth Urgent Care; Katy (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

GoHealth Urgent Care in Texas seeks a friendly Medical Assistant to support front desk operations and patient flow across our centers.

You will register patients, verify insurance, collect co-pays, schedule visits, coordinate referrals, answer questions about care, maintain medical records, and help ensure a welcoming, efficient patient experience in a fast-paced environment.

This role emphasizes accuracy, customer service, and teamwork.

Responsibilities

• Register patients and verify insurance information for eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate referrals to assigned Specialist.
• Answer patient questions regarding care and updates on status.
• Maintain medical records and scanning of charts to patient files.

Job description

It\'s fun to work in a company where people truly BELIEVE in what they are doing! We\'re committed to bringing passion and customer focus to the business.

Job Description

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalation of critical cases to provider as required.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Other patient care responsibilities as defined in the Medical Assistant Guideline document.
• All other duties as assigned.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.