Certified Medical Assistant

El Paso Child Guidance Center; El Paso (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

El Paso Child Guidance Center is seeking a Certified Medical Assistant to support medication management, patient scheduling, and clinic operations in our El Paso, TX location. You will greet clients, take vital signs, assist clinicians, and coordinate administrative tasks to maintain smooth patient flow.

The role requires strong communication, basic medical terminology knowledge, and bilingual English/Spanish abilities.

Qualifications

• Requires high school diploma or equivalent.
• Basic medical terminology knowledge.
• Familiarity with vitals devices and patient assessments.
• Proficient in Outlook, Word and Excel.
• Bilingual English/Spanish preferred.

Responsibilities

• Support medication management and clinic operations.
• Take vital signs and document in patient chart.
• Schedule appointments and manage client flow.
• Answer calls regarding prescriptions and inquiries.
• Prepare prior authorizations and liaison with providers.

Skills

Verbal communication

Written communication

Medical terminology

Vitals equipment familiarity

Independent worker

Bilingual English/Spanish

Education

High School Diploma or Equivalent

Certified Medical Assistant Certification (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company name: El Paso Child Guidance Center

Title of position: Certified Medical Assistant

Position type: Full-time

Pay range: $14 - 15.50

Location: 2701 E. Yandell Dr.

El Paso, Texas 79903

1 vacancy

Benefits:

• Medical, dental, and vision insurance and 401(k)
• Generous paid time off, extended illness leave, and paid holidays
• Mental Health Hours
• Excellent growth and development opportunities
• Satisfying and rewarding work helping clients overcome substance abuse
• Flexible Schedule

As well as company-paid benefits such as life insurance and short-term disability!

Schedule:

About Us

Aliviane Inc. is committed to providing treatment to members of our community who struggle with substance abuse. Through substance use and mental health services, education, and awareness we help people recover from addiction as they embrace their voice, discover their journey, and engage their community. The success of our mission is made possible by the skills and contributions of our diverse team. Become a part of a unique organization that is spearheading substance use treatment in Texas. Become a part of Aliviane!

Job Summary

The Certified Medical Assistant is responsible for supporting medication management, documentation, client scheduling, and general clinic operations. The certified medical assistant specializes in engagement and support activities for clients participating in the Center's Treatment Programs. This position is accountable for ensuring the efficient operation of the medication management clinic and client flow. The Certified Medical Assistant will greet clients and guests, take vital signs, answer phones, schedule appointments, and support psychiatry nurse practitioners, fellows, residents, and psychiatrists with various tasks as needed. Additionally, this position is responsible for completing and submitting prior authorizations and responding to requests for information from patients, pharmacies, and insurance providers companies.

Essential Duties and Responsibilities

• Responsible for opening and/or closing the Center; participate in buddy system rotation.
• Greet clients and guests in a friendly manner.
• Answer and return calls regarding prescriptions.
• Take vital signs and record data on the client chart.
• Schedule clients for follow-ups with doctors, ensuring accuracy to maintain a smooth flow of office appointments.
• Conduct confirmation calls daily for the next day's appointments. Notify providers of same-day cancellations and schedule changes.
• Request and monitor insurance and Medicaid Prior Authorizations (OTRs) to prevent loss of funds.
• Monitor no-show rates within the psychiatry program.
• Prepare and complete all Prior Authorizations for medication.
• Retrieve lab results and upload them into the electronic health record.
• Assist providers in ensuring parents/clients understand instructions given by providers. Serve as the point of contact for clients/LARs regarding medication or provider-related questions.
• Notify doctors of clients' arrivals.
• Distribute and input data from client surveys semiannually and complete other PQI duties as assigned.
• Complete letters requested by clients, such as emotional support and diagnosis letters.
• Enter client assessments and other client-related documents into the psychiatry program database.
• Collect and enter information for potential clients into the EHR system.
• Maintain physician caseloads to ensure accuracy.
• Complete tasks and projects assigned by the Management Team.
• Maintain provider schedules and adjust them based on client/physician needs.

Additional Eligibility Qualifications

• Excellent verbal and written communication skills
• Basic understanding of medical terminology
• Familiarity with vitals machines and client assessment procedures
• Proficiency in using computers, including Microsoft Outlook, Word, and Excel
• Strong organizational skills
• Ability to work independently
• Bilingual (English/Spanish)

Required/Preferred Education and Experience

• Requires High School Diploma or Equivalent
• Certified Medical Assistant Certification preferred