- Conduct patient consultations to assess individual needs, preferences, lifestyle, and post-surgical requirements.
- Perform professional fittings for breast prostheses, mastectomy bras, post-surgical camisoles, and related products.
- Evaluate body symmetry, measurements, comfort, and fit to recommend appropriate products.
- Provide personalized recommendations based on the patient's surgical history, physical needs, and physician guidance.
- Ensure patients receive properly fitted products that support comfort, mobility, and confidence.
- Schedule follow-up appointments as needed to evaluate fit, comfort, and product performance.
Custom Breast Prosthetic Experience
- Demonstrate hands-on experience with custom breast prosthetic products, including assessment, measurements, product selection, fitting, and customization.
- Evaluate patients who require custom prostheses due to unique anatomy, extensive surgical procedures, reconstruction outcomes, or asymmetry.
- Coordinate the ordering, customization, and delivery of custom prosthetic products.
- Work with manufacturers and suppliers to ensure custom products meet patient specifications.
- Assess fit and make appropriate adjustments or coordinate modifications to improve comfort and symmetry.
- Educate patients on the proper use, care, maintenance, and replacement of custom prostheses.
Patient Education and Customer Service
- Provide compassionate, respectful, and confidential support to patients navigating post-mastectomy care.
- Educate patients on available breast prostheses, mastectomy bras, compression products, and other related items.
- Explain proper wear, cleaning, storage, and maintenance of products.
- Address patient concerns regarding fit, comfort, product availability, and replacement schedules.
- Maintain a professional and supportive environment that respects each patient's privacy, dignity, and individual needs.
Documentation, Billing, and Compliance
- Maintain accurate patient records, measurements, fitting notes, product recommendations, and follow-up documentation.
- Obtain and review required prescriptions, medical records, and supporting documentation as applicable.
- Assist with insurance verification, prior authorization, and documentation needed for reimbursement.
- Ensure documentation supports applicable payer requirements and company policies.
- Maintain patient confidentiality in accordance with HIPAA and other applicable privacy requirements.
- Follow applicable DME policies, procedures, and documentation standards.
Inventory and Operational Support
- Monitor inventory of breast prostheses, mastectomy bras, and related products.
- Coordinate product ordering, custom fabrication requests, exchanges, and returns in accordance with company policies.
- Communicate with vendors and manufacturers regarding product availability, custom orders, and delivery timelines.
- Maintain an organized, clean, and professional fitting area.
- Participate in training and continuing education to remain current on products, fitting techniques, and industry practices.