Certified Lead Water Restoration Technician

Roto-Rooter Plumbing & Water Cleanup; Springfield (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading plumbing and restoration services provider is seeking a Water Restoration Project Lead in Springfield, Virginia. The ideal candidate will have sales management experience, a strong customer service focus, and fluency in Xactimate software. Responsibilities include promoting services to insurance agents and overseeing project completion to customer satisfaction. Competitive benefits available.

Benefits

Medical insurance

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Qualifications

• Sales management experience preferably in the restoration or service industry.
• Strong customer service focus and able to communicate effectively with customers.
• Able to work in a fast paced environment.
• Fluent using Xactimate software.

Responsibilities

• Promote our commercial and residential services to insurance agents for water-damaged properties.
• Act as front line and first responder for the company.
• Inspect site and present solutions to the customer.
• Create proposals using Xactimate software.
• Serve as point of contact for customers and insurance agents throughout the project.
• Ensure project completion in established time frames to customer satisfaction.
• Hire a team of sales representatives and service technicians.

Skills

Sales management experience

Strong customer service focus

Ability to work in a fast-paced environment

Fluency in Xactimate software

Tools

Xactimate software

Job description

Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter is the name that homeowners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members.

Responsibilities

As our Water Restoration Project Lead, your responsibilities will include:

• Promote our commercial and residential services to insurance agents for properties that have been damaged by water
• Front line and first responder for our company
• Inspect site and present solutions to the customer
• Use Xactimate software to create proposal
• Be the point of contact for the customer and insurance agent throughout the project
• Ensure project is completed in established time frame and to the customer’s satisfaction
• Hire a team of sales representatives and service technicians

Requirements

• Sales management experience preferably in the restoration or service industry
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment
• Fluent using Xactimate software

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we\'ve found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.