Certified Home Health Aide Lead

Nurse Galinas Caregiving of NJ; Paramus (NJ); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Employee discounts

Free uniforms

Job summary

Nurse Galinas Caregiving of NJ in Paramus, NJ is looking for a Client Experience Specialist. This role involves being the first point of contact for clients and caregivers, ensuring exceptional service and satisfaction. Responsibilities include supporting onboarding and coaching caregivers, leading client in-home visits, and providing hands-on care. The position offers guaranteed full-time hours with competitive pay and robust benefits, along with opportunities for career advancement.

Qualifications

• Reliable personal transportation required.
• Commitment to working every other weekend and every other holiday.
• Passion for delivering luxury-level, personalized care.

Responsibilities

• Support office leadership with care coordination tasks.
• Guide team members through their first shifts and ongoing training.
• Lead the first in-home visit to ensure client satisfaction.
• Provide hands-on care for specialized or complex cases.

Skills

Communication skills

Leadership skills

Problem-solving skills

Education

Current New Jersey Certified Home Health Aide (CHHA) license

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance

Compensation

$22 to $27/hr guaranteed 40 hrs/week + benefits, CHHA & CNA, Immediate hire.

Client Experience Specialist (CES)

As a Client Experience Specialist, you will be the ambassador of our signature services and the first point of contact for both new clients and caregivers. You will work in four integrated domains alongside a nurse, a service planner and a client happiness manager.

1. Service Culture & Administrative Support

• Gain a deep understanding of our proprietary Distinguished Living Match System and luxury brand.
• Support office leadership with care coordination tasks and amazing client experience.

2. Onboarding & Coaching New Caregivers

• Serve as the culture ambassador for new hires, modeling our iCARE principles of Integrity, Compassion, Accountability, and Excellence.
• Support the agency to match caregivers to clients based on lifestyle, skill, and personality fit.
• Guide team members through their first shifts and ongoing training.

3. Onboarding New Clients & Families

• Lead the first in‑home visit to ensure clients and families feel confident and special.
• Create a seamless transition from the service launch to client satisfaction.
• Orient clients and family members to our unique systems, ensuring trust and peace of mind.

4. Direct Care & On‑Call Leadership

• Provide hands‑on care as the expert caregiver for specialized or complex cases.
• Serve as after‑hours on‑call coordinator one week each month, ensuring continuity of care.

Requirements

• Current New Jersey Certified Home Health Aide (CHHA) license in good standing.
• Reliable personal transportation (must drive yourself to and from work).
• Commitment to working every other weekend and every other holiday.
• Exceptional communication, leadership, and problem‑solving skills.
• Passion for delivering luxury‑level, personalized care.

Why Join Us

• Guaranteed full‑time hours with competitive pay.
• Robust benefits: PTO, retirement plan, insurance options, career advancement leave, and more.
• Our proprietary Distinguished Living Match System, ensuring you’re paired with clients and cases that fit your skills and style.
• A culture built on Serving Together, Growing Together.
• Opportunities to advance into leadership roles and build a meaningful career.