Certified Fire Alarm Service Technician

Johnson Controls; Town of Islip (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Johnson Controls seeks a Certified Fire Alarm Service Technician to provide solutions for fire alarm systems and ensure customer satisfaction. The role requires NICET I certification, several years of experience, and strong customer service skills. Various responsibilities include troubleshooting, service calls, and maintaining safety guidelines. Opportunities for training and career advancement are available.

Benefits

Paid Training

Tuition Reimbursement

Referral Bonuses

Comprehensive Benefits Package

Qualifications

• 3+ years experience in low voltage electrical systems required.
• Ability to read and interpret blueprints and manuals.
• Strong organizational skills and a positive attitude.

Responsibilities

• Diagnose problems and perform service on fire alarm systems.
• Provide customer solutions and maintain high service levels.
• Participate in on-call rotation and mentor other technicians.

Skills

Customer Service

Troubleshooting

Technical Knowledge

Education

NICET I Certification for Fire Alarm Systems

Tools

Test Equipment

Multimeter

Digital Analyzer

Job description

Join to apply for the Certified Fire Alarm Service Technician role at Johnson Controls

3 days ago Be among the first 25 applicants

Join to apply for the Certified Fire Alarm Service Technician role at Johnson Controls

Get AI-powered advice on this job and more exclusive features.

This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

What You Will Do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How You Will Do It

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Adhere to safety regulations put forth by JCI
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned
  
  

Required

What we look for:

• NICET I Certification for Fire Alarm Systems is REQUIRED
• 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
  
  

Preferred

• NICET Level II certification
  
  

We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What We Offer

• Competitive Starting Pay
• Paid Training
• Tuition reimbursement
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!
  

#NICETICertifiedFireAlarmTech

HIRING HOURLY RANGE: $20.48-28.85/hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Johnson Controls by 2x

Sign in to set job alerts for “Service Technician” roles.

Service Technician A, B, C and lube techs

BMW Service Technician - Earn up to $100k+

Mercedes-Benz Technician (All levels of experience should apply)

Farmingdale, NY $15.50-$23.70 22 hours ago

Hauppauge, NY $65,000.00-$75,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.