Certified Field Performance Technician (Talent Pool, Future Evergreen)

Sunrun Installation Services Inc.

Hawaii

On-site

USD 44,000 - 59,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Company Match

Stock Purchase Plan

Paid Vacations

Paid Holidays

Baby Bonding Leave

Employee Discounts

PowerU Education

Donation Matching

Volunteer Hours

Job summary

Sunrun Inc. is seeking a Field Performance Technician 3 to perform advanced troubleshooting and service diagnostics, and to train other field team members. A Journeyman license or Electrician certification is required by state law.

You will lead scheduling, coordinate labor, and ensure safety while delivering high-quality solar service and installations across the region.

Qualifications

3+ years of field construction experience with at least 1 year as a solar service technician.
High School diploma required; PV design/electrical experience preferred.
Valid Journeyman license/electrician certification per local/state requirements.

Responsibilities

Organize, lead, and maintain the warranty and service schedule.
Allocate labor resources with foreman and branch manager for service/warranty projects.
Assist with training for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to train the local field service team on best practices.
Onboard and train new members of the field performance team.
Exceed KPIs for field performance including turnaround time and dispatches.

Skills

Electrical PV knowledge

Customer service

Time management

Problem solving

Safety awareness

Education

High School diploma

PV design experience

PV electrical experience

Job description

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. This is an evergreen job posting created to build candidate interest in preparation for when this position receives budget approval.

About Sunrun

Since 2007, Sunrun has grown into America’s #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward.

Overview

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organize, lead, and maintain the warranty and service schedule.
Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field performance team
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Assist with other tasks including inspections and site audits when assigned
Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license

Education and Experience

3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry High School diploma is required PV design or PV electrical experience is preferred

License and Certification Requirements

Valid state or local Electrical Journeyman license required, the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license

Skills and Competencies

Knowledge of the NEC and applicable codes and standards
Must be a motivated team player, looking to succeed
Proven track record of excellent customer service
Excellent verbal and written communication skills
Excellent organizational and time management skills
Strong computer skills
Electrical/PV Installation Knowledge: Working knowledge of current NEC codes.
Ability to interpret single line drawings and PV systems from roof to meter.
Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
Understand(s) interconnection activities.
Understand(s) basic construction principles.
Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will elevate problems to the appropriate persons and follow up accordingly, with the customer. Knows when to involve supervisors

PHYSICAL DEMANDS

Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
Ability to climb ladders
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
Ability to work and maintain balance on roofs and other areas of height
Ability to work in the sun and possibly low light conditions
Ability to walk on rafters, roof tiles, and roof shingles without damage
Ability to distinguish colors such as red, black, yellow, white, green
Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
Ability to hear verbal commands and warnings
Ability to work with chemicals using appropriate protections

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.

Recruiter: Reva Tambo (reva.tambo@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Starting salary/wage for this opportunity: $31.94 to $42.59 Compensation decisions will not be based on a candidate's salary history. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Perks & Benefits