CERTIFIED EPIC SECURITY APPLICATION ANALYST

OCHIN; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

OCHIN is seeking an Application Analyst to support the mission of improving patient care through Epic EHR software. The role involves configuring applications, providing technical support, and training member clinics to ensure effective workflows and quality outcomes. Join a growing team dedicated to health care innovation and making a difference in underserved communities.

Benefits

Generous compensation package

Healthy work-life balance

Opportunities for professional growth

Qualifications

• Experience with Epic EHR software is preferred.
• Ability to provide technical support and training.
• Strong problem-solving skills.

Responsibilities

• Configure and support clinical applications within Epic EHR.
• Act as Level 2 technical support for ancillary products.
• Lead training sessions and provide workflow solutions.

Skills

Technical support

Configuration

Workflow solutions

Training

Documentation

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ overall well-being by fostering a healthy work-life balance and opportunities for professional growth. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Application Analyst supports OCHIN's mission by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our member clinics. This role involves consulting with members to provide solutions that ensure accurate, secure, and efficient patient care and provider workflows, medical and billing information management, and effective use of Epic front desk and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

1. Perform routine build and configuration in Epic and related products.
2. Act as Level 2 technical support for ancillary integrated products, including:

• Collecting and resolving issues
• Coordinating with Help Desk on JIRA resolution
• Assisting the product owner with vendor call agendas
• Representing OCHIN on vendor calls from a technical perspective

Operate alongside the Member Care Team framework, contributing to team support goals.

Serve as an internal advisor to other analysts, leading sessions with OCHIN members to resolve complex integration work orders and support issues.

Discuss and provide workflow solutions, offering hands-on training to ensure system understanding.

Document build specifications, team processes, and complex clinic workflows.

QA complex builds, Service Update (SU) modifications, and other work orders.

Collaborate with other OCHIN teams to address integration issues.

Provide onsite support during Go-Lives and Mock clinics as needed.

Lead training sessions and workgroups for members.

Mentor, coach, and train less experienced analysts.

Develop and share best practices for workflows.

Travel as needed to support off-site software installations.

Assist Project Managers in identifying system capabilities.

Build, design, test, and document new system features.

Implement process improvements within your application or team.

Perform other duties as assigned.