Certified Drug Screen Collector & Client Services

Fastest Labs Solon; Taylorsville (UT); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

No nights or weekends

Fun and professional work environment

Fully trained in-house

PTO

Insurance benefits

Paid holidays

Résumé du poste

Fastest Labs of Draper/Lindon/South SLC is seeking a Drug Screen Collector to deliver excellent customer service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.

The role emphasizes a positive attitude, energy, and multitasking in a fast-paced environment. Full training is provided, with opportunities for advancement within our growing company.

Qualifications

• Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
• Basic computer proficiency and comfort with office tasks.
• Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
• Comfort working with biological specimens and cleaning supplies.

Responsabilités

• Greet and assist clients with professionalism and care, ensuring a high level of customer service.
• Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.
• Perform certified specimen collections, including urine, saliva, alcohol, fingernail, hair follicle, and DNA, following strict chain of custody protocols.
• Conduct instant/rapid screening for urine and saliva specimens when required.
• Accurately complete client documentation, chain of custody forms, and maintain organized business files.
• Collect payments from clients and process transactions appropriately.
• Report test results using client-approved protocols.
• Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.
• Monitor and maintain testing supplies, forms, and equipment.
• Maintain a clean and professional office, reception, and testing environment.
• Contribute positively to team culture and overall company success.

Connaissances

Communication

Computer literacy

Physical ability

Biological specimens handling

Description du poste

Fastest Labs of Draper/Lindon/South SLC is seeking a Drug Screen Collector to deliver excellent customer service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.

The role emphasizes a positive attitude, energy, and multitasking in a fast-paced environment. Full training is provided, with opportunities for advancement within our growing company.