Certified Community Health Worker (CHW)

Professional Management Enterprises; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A community-focused organization seeks Certified Community Health Workers in Indiana to assist individuals and families with healthcare needs. This remote position involves building relationships, conducting outreach, and navigating social services while spending at least 50% of the time on the road. Applicants should possess strong communication skills, empathy, and a high school diploma. Competitive hourly pay ranging from $23 to $27 and various benefits offered.

Benefits

Mileage reimbursement

Health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Qualifications

• Experience navigating healthcare or social services.
• Ability to travel within assigned region; valid driver's license required.
• Willingness to obtain Community Health Worker (CHW) Certification.

Responsibilities

• Build trusting relationships with community members.
• Conduct outreach and home visits for healthcare navigation.
• Document interactions in electronic records.

Skills

Compassion

Empathy

Communication

Organizational skills

Problem-solving

Computer proficiency

Knowledge of HIPAA

Education

High school diploma or equivalent

Job description

Overview

Job Title: Certified Community Health Worker (CHW)

Locations: Lake, Allen, St. Joseph, Marion, Tippecanoe, Delaware, Vanderburgh, and Jefferson Counties

Organization:
Professional Management Enterprises (PME) is a Minority-owned business dedicated to delivering innovative workforce solutions and community-based services. With a strong focus on equity and inclusion, PME partners with healthcare providers, government agencies, and community organizations to remove barriers and strengthen systems of care. Our mission is to empower individuals and families, creating pathways to healthier, more stable futures.

Position Summary

We are seeking Certified Community Health Workers (CHWs) (or those willing to obtain certification within six months) to join our team in targeted Indiana counties. CHWs will work closely with individuals, families, and community partners to address healthcare and social service needs. This role requires empathy, compassion, and a strong commitment to helping others overcome barriers; whether medical, social, or economic.

This is a remote position with at least 50% of time spent on the road, covering assigned regions within the counties listed. CHWs will use electronic health records and other digital tools to document activities, track progress, and coordinate care.

Responsibilities

• Build trusting, respectful relationships with members to provide support, encouragement, and advocacy.
• Conduct outreach, home visits, and community-based interactions to connect members with healthcare, social services, and workforce opportunities.
• Assist members in navigating the healthcare system, including scheduling appointments, accessing insurance benefits, and understanding care plans.
• Address social determinants of health (SDOH) such as food insecurity, housing instability, transportation, and employment barriers.
• Support members with chronic conditions, disabilities, or other health concerns by coordinating care and identifying needed accommodations.
• Document all interactions and interventions in electronic records accurately and promptly.
• Collaborate with healthcare providers, social service agencies, and other community partners.
• Provide culturally sensitive support, encouraging empowerment and self-advocacy among members.
• Maintain compliance with HIPAA and confidentiality standards.
• Cover assigned regions within counties, ensuring accessibility to members in the area.

Qualifications

• High school diploma or equivalent.
• Experience navigating healthcare, social services, or related fields (including lived experience).
• Demonstrated compassion, empathy, and ability to connect with people from diverse backgrounds.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with computers and electronic record systems.
• Knowledge of HIPAA regulations and commitment to confidentiality.
• Ability to travel within assigned region; valid driver's license and reliable vehicle required (mileage reimbursed).
• Ability to pass a drug test and background check.
• FLU and COVID immunization.

Preferred

• Community Health Worker (CHW) Certification (or willingness to obtain within 6 months).
• Experience in care coordination, case management, or social services navigation.
• Knowledge of Medicaid benefits, community based and healthcare supports, and Indiana's Medicaid landscape.
• Experience working with Medicaid members, low-income populations, or individuals experiencing socio-economic instability.
• Bilingual or multilingual skills.

Work Environment & Expectations

Remote-based role, with frequent travel in assigned regions.

At least 50% of work performed on the road or in the community.

Flexible schedule may be required to meet member needs (occasional visits outside of office hours).

Compensation & Benefits

Hourly rate: $23-$27, based on experience and certification.

Opportunities for professional development and CHW certification support.

• Mileage reimbursement for work-related travel.
• Mileage reimbursement for required travel.
• Health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Professional development and training opportunities.
• Diversity, Equity & Inclusion

PME strongly encourages applications from individuals who have overcome socioeconomic barriers, as well as applicants from minority backgrounds and those who are bilingual. We value diverse perspectives and believe lived experience enhances our team's ability to support the communities we serve.

PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.