Certified Air Ground Communications Spec. - Aeromed

Tampa General Hospital; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading healthcare organization is seeking a Certified Air Ground Communications Specialist in Tampa. The role involves facilitating safe patient transport by ensuring efficient communication with various teams and agencies. Candidates must hold a high school diploma and either an EMT or CNA license, and be skilled in multiple communication channels. The position offers the opportunity to work in a dynamic environment, supporting crucial patient outcomes and effective teamwork.

Qualifications

• Active Florida Emergency Medical Tech (EMT) or Certified Nursing Assistant (CNA) license required.
• Previous experience in flight operations, dispatch, or healthcare preferred.
• Ability to operate multiple communication channels effectively.
• CPCT/A certification or equivalent
• BLS from AHA or Red Cross required.

Responsibilities

• Collaborate with internal teams and public safety agencies.
• Facilitate safe and efficient acute care transportation.
• Ensure effective communication in high-pressure environments.

Skills

Communication skills

Customer service skills

Multitasking

Data entry skills

Customer service

Data entry accuracy

Education

High School Diploma or GED

Active Florida EMT or CNA license

Certified Flight Communicator

Basic Life Support (BLS)

Tools

Flight computer‑aided dispatch software

Mapping tools

Radio communication devices

Operational Control Center platforms

Satellite devices

Job description

Job Description - Certified Air Ground Communications Spec. - Aeromed (260000VT)

Job Description

Certified Air and Ground Transport Communications Specialist works closely with internal TGH teams, pre-hospital Fire and EMS services, law enforcement personnel and physicians across Florida to facilitate safe, efficient and prompt acute care transportation by air and/or ground ambulance. Plays a crucial role in ensuring safe and successful patient outcomes. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.

Qualifications

• High School Diploma or GED
• Active Florida Emergency Medical Tech (EMT) or Certified Nursing Assistant (CNA) license
• Certified Flight communicator (CFC) by International Association of Medical Transport Communications Specialists (IAMTCA) at time of hire or within three (3) months of hire
• Certified Patient Care Technician/Assistant (CPCT/A) by National Healthcare Association (NHA), or other issuing body (unless candidate holds an active Florida EMT or CNA license)
• Basic Life Support (BLS) from the American Heart Association or American Red Cross
• Previous experience of flight operations, dispatch or healthcare related experience
• Proficiency in departmental systems and equipment, including radios, flight computer‑aided dispatch software, mapping tools and aviation vendor Operational Control Center platforms. Working knowledge of medical terminology to support effective communication in healthcare environments.
• Strong collaboration and communication skills with internal teams, hospitals and public safety agencies, ensuring timely and professional interactions.
• Advanced customer service skills with the ability to convey information clearly and effectively in both verbal and written formats.
• Skilled in operating multiple communication channels, including radio, phone and satellite devices.
• Accurate and efficient multimodal data entry skills.
• Demonstrated ability to multitask and make sound decisions in high‑pressure, fast‑paced environments.
• Ability to remain calm under stress while providing prompt, precise direction.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work: On Site