Certification Specialist

Jacksonville State University; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement plans

Health insurance

Tuition assistance

Paid leave

Employee Assistance Program

Prescription assistance

Job summary

Jacksonville State University’s Registrar’s Office seeks a Certification Specialist to lead the commencement certification process each semester. You will coordinate with academic units, manage records, and liaise with vendors and departments to ensure accurate graduation services.

You will supervise certification tasks, maintain the commencement database, proofread bulletins, and prepare diplomas for mailing.

Qualifications

• Bachelor’s degree required.
• Minimum of two years’ related experience.
• Experience in higher education administration working with students.
• Preferred knowledge of NCAA regulations.

Responsibilities

• Provides effective customer service by understanding applicable academic regulations and policies related to registrar functions.
• Reviews, updates and certifies degree applications for Fall, Spring, and Summer terms.
• Assists with certification of student athlete eligibility.
• Identifies and troubleshoots problems in the commencement process.
• Maintains commencement records and communicates with departments and vendors.
• Manages the commencement database and ensures data accuracy for reporting.
• Coordinates with Information Technology for graduation data updates and acts as a liaison for new systems.
• Proofreads the Commencement bulletin to ensure accuracy of names and honors.
• Coordinates diploma mailing following commencement.
• Coordinates production and dissemination of office mailings.
• Corresponds with vendors for graduation events and communications.
• Prepares letters, memos, and reports for constituents.
• Assists with daily registrar office duties and performs other duties as assigned.

Skills

Customer service

Communication

Administrative support

Education

Bachelor’s degree

Job description

Department:

Registrar’s Office

Work Hours:

8:00 a.m. - 4:30 p.m., Monday - Friday, some evening and weekends as needed

Anticipated Start Date:

October 5, 2026

Job Summary:

The Certification Specialist is responsible for providing operational leadership and general supervision coordinating certification for university commencements each semester. Communicates with all departments associated with graduation and with vendors for required services, athletic eligibility, or major changes. Responsible for the maintenance of commencement records, for personal contacts with students or general public in furnishing routine information, and interpreting policies and procedures.

Duties and Responsibilities:

• Provides effective customer service by having a thorough understanding of applicable academic regulations, rules, laws, policies, and procedures related to the registrar functions and applying that knowledge to the situation.
• Reviews, updates and certifies applications for degrees for Fall, Spring, and Summer terms.
• Assists with the certification of student athlete eligibility.
• Identifies, defines, and troubleshoots problems related to the commencement process.
• Creates correspondence and continued communication with various departments on campus regarding commencement.
• Manages the commencement database, ensuring the data is accurate and up-to-date for producing commencement lists for schools.
• Coordinates with Information Technology for graduation related updates in university database and insures accurate data is available for reporting. Serves as a liaison when new technology is implemented for graduation.
• Proofreads the Commencement bulletin, ensuring all name, honors designations, etc., are accurate.
• Submits diploma mailing following commencement ceremony.
• Coordinates production and dissemination of various office mailings.
• Corresponds with vendors, as appropriate, for graduation and graduation fair.
• Composes and prepares letters, memos, and reports for various constituents.
• Changes students’ majors when requested, as appropriate.
• Assists with the daily functions of the Office of the Registrar.
• Performs other duties as assigned.

Required Minimum Qualifications:

• Bachelor’s degree
• Minimum of two (2) years’ related experience
• Experience in higher education administration working with students

Preferred Qualifications:

• Experience in higher education administration working with students
• Knowledge of NCAA regulations

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcripts (Official transcripts required upon hire)

Employee Benefits:

JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

• Retirement Plans
  • Alabama Teacher’s Retirement System (TRS)
  • RSA-1 Deferred Compensation
  • 403-B Retirement Annuity (TIAA)
• Health Insurance
  • Medical (PEEHIP)
  • Optional plans: vision, dental, flexible spending plan, dependent care, cancer, and hospital indemnity
• Long-term disability and life insurance
• Tuition assistance
• Paid and unpaid leave
• Employee Assistance Program
• Prescription assistance

For additional information regarding benefits, please visit our website.

Clery Notice:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity:

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.