Certification Program Manager

Notion; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Notion seeks a strategic Certification Program Lead to build and scale its certification program. The role involves developing curriculum standards and assessment methodologies while collaborating with internal teams to align the program with Notion's overall strategy. This position is pivotal in creating a valuable professional credential in the productivity and collaboration space.

Qualifications

• 5+ years of professional experience in certification programs.
• Experience in program management with cross-functional teams.
• Strong analytical skills with data-driven program improvement.

Responsibilities

• Design and manage the certification program from inception to scaling.
• Define program objectives and success metrics.
• Collaborate with teams for alignment and promotion of the program.

Skills

Program management

Analytical skills

Communication

Collaboration

Job description

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

We're looking for a strategic and hands-on Certification Program Lead with a dynamic background to build and scale Notion's Certification Program. This is an exciting opportunity to shape how users and partners demonstrate their Notion expertise while creating a valuable professional credential in the productivity and collaboration space. You will be responsible for developing curriculum standards, assessment methodologies, and go-to-market strategies for the certification program while positioning it as a trusted and valued professional qualification.

What You'll Achieve:

• Design, implement, and manage Notion's certification program from inception through scaling phases
• Define program objectives, target audiences, certification levels, and success metrics
• Create comprehensive certification frameworks, curriculum outlines, and assessment methodologies
• Collaborate with Sales, Customer Success, Channel Partner, and User Education teams to ensure alignment with Notion's overall strategy
• Build relationships with Notion partners, enterprise customers, and internal teams to promote and validate the certification program
• Develop go-to-market strategies and promote the program across different channels
• Analyze program data to continuously improve the certification experience and outcomes
• Establish operational processes for certification administration, verification, and renewal
• Stay current with certification industry trends, best practices, and competitor offerings
• Lead the certification program through different growth phases, from initial launch to global scale

Skills You'll Need to Bring:

• 5+ years of professional experience with at least 2-3 years directly building, managing, or significantly contributing to certification programs
• Demonstrated ability to build programs from the ground up with limited resources
• Strong program management skills with ability to manage multiple workstreams simultaneously
• Excellent written and verbal communication skills with the ability to present complex information clearly
• Experience collaborating with cross-functional teams (product, marketing, customer success, education)
• Strong analytical skills with experience using data to drive program improvements
• Knowledge of assessment methodologies, psychometrics, and credential validation preferred
• Strong understanding of adult learning principles and instructional design basics
• Adaptable and comfortable with ambiguity in a fast-paced environment
• Action-oriented with a bias toward shipping and iterating

Nice to Haves:

We're looking for someone with a varied professional background that might include:

• Experience at a high-growth SaaS company or educational technology organization
• Background in customer education, learning and development, or program management
• Program management or marketing experience focused on user education or enablement
• Experience with content creation, curriculum development, or instructional design
• Familiarity with productivity software, collaboration tools, or no-code platforms

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $150,000 - $200,000 per year.

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