Certification Manager

ISHE; Northern (KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible work schedule

Winter break shut-down

Paid time off

Job summary

The CBDM Certification Manager will assist the Executive Director in the day-to-day operation of the certification program and serve as the primary liaison with other departments. The role requires handling escalation of issues and ensuring accurate, timely information for candidates and credential holders.

The position reports to the Executive Director, supervises two staff, and involves travel to periodic meetings in the Chicago area and two CBDM face-to-face meetings annually, with a focus on

Qualifications

• Bachelor’s degree required.
• Minimum five years professional experience in foodservice/dietetics or certification industry.
• RDN, CDM, CFPP or ICE-CCP credential required.

Responsibilities

• Oversee the exam application process with providers.
• Manage CE audit operations and certification appeals.
• Lead writer recruitment and coordination with exam services provider.
• Ensure compliance with NCCA standards and CBDM policies.
• Supervise Certification Coordinator team of two.
• Maintain consistent messaging across CBDM and ANFP communications.

Skills

Communication

Project management

Organization

Education

Bachelor's degree

RDN/CDM/CFPP/ICE-CCP

Tools

Microsoft Office Suite

Job description

Association of Nutrition & Foodservice Professionals/Certifying Board of Dietary Managers (CBDM)

We are looking for a Certification Manager to assist the Executive Director of the CBDM in day-to-day operation of our certification program. The Certification Manager will serve as the primary point of contact and liaison with other departments to provide timely, effective, accurate, and organized information as well as function as the first line for escalation of problem-solving and troubleshooting for the certification program.

The Certification Manager reports to the Executive Director of the CBDM and supervises a staff of two.

Responsibilities:

• Oversee the exam application process internally and with the exam services provider.
• Manage CE audit operations.
• Lead the certification appeals process.
• Serve as first level of escalation for all certification related issues and complaints.
• Manage the recruitment and effective execution of Item Writers Committee meeting in conjunction with exam services provider.
• Oversee CBDM Prior Approval Program.
• Manage ongoing compliance with NCCA standards.
• Conduct internal audit for certification indicators, report findings and implement corrective actions.
• Facilitate and manage compliance of CBDM policies internally (ANFP staff) and externally (exam services provider). Conduct training as needed.
• Manage content on CBDM website to provide consistent messaging across CBDM and ANFP communication channels.
• Supervise the Certification Coordinator team of two
• Manage content in certification related communications sent to candidates/credential holders.
• Other duties as assigned

Qualifications:

Bachelor’s degree required. Minimum five years professional experience in foodservice/dietetics or certification industry. RDN, CDM, CFPP or ICE-CCP required.

Desired Skills:

The ideal candidate will have strong communication skills, both verbal and written, expertise in Microsoft Office Suite (Word, Excel, PowerPoint), be well organized, detail oriented, a proactive and effective project manager, have the ability to manage and prioritize a variety of projects simultaneously, have a positive personality and a desire to work with members and nonmembers, be an independent thinker and problem solver, have the ability to work independently as well as in a team environment without direct supervision and have outstanding supervisory skills with the ability to lead and mentor Certification Coordinators.

Travel:

Must be able to travel to periodic meetings in the Chicago metropolitan area, participate in two CBDM face-to-face meetings per year, and training conferences as appropriate.

About ANFP:

The Association of Nutrition & Foodservice Professionals (ANFP) is a national not-for-profit association established in 1960 that today represents professionals dedicated to the practice of providing optimum nutritional care through foodservice management. ANFP achieves its mission through networking, education, research, and advocacy. The association offers many benefits, including foodservice references and benchmarking, publications and resources, employment services for members, continuing education, and professional development.

The Certified Dietary Manager, Certified Food Protection Professional (CDM®, CFPP®) credential is offered through the Certifying Board for Dietary Managers (CBDM), the credentialing agency for ANFP. Available to anyone who meets eligibility requirements, certification is one of the most popular benefits for ANFP members. Credential holders will become peers with the elite nutrition and foodservice managers in the field. Earning the CDM, CFPP certification is a proven way to advance careers and make an impact in the foodservice industry.

ANFP is a leader in workplace culture and benefits with work-life balance supported with a flexible work schedule, winter break shut-down, a generous paid time off schedule, and other competitive benefits including medical, dental, vision, life, and disability insurance. In addition, we offer a flexible spending account, and a safe harbor nonelective contribution 401(k) plan.

The Association of Nutrition & Foodservice Professionals is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, or another other basis protected by law. Pre-employment screening including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history may be required for this position.