Certification Coordinator

Snowflake; Menlo Park (CA); On-site; USD 101,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Flexible spending & health savings

At least 12 paid holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Snowflake seeks an action-oriented Certification Coordinator to support global certification operations, vendor management, and exam development. You will collaborate with external vendors, internal SMEs, and candidates to scale the SnowPro program while driving process improvements and timely delivery.

The ideal candidate thrives in a fast-paced environment, automates manual tasks, and communicates clearly across teams. Bachelor’s degree or equivalent experience required.

Qualifications

• 4+ years in certification operations, program management, or technical education support.
• 2+ years in IT, technical training, or technical writing.
• Bachelor’s degree or equivalent practical experience.
• Strong written and verbal communication, remote/asynchronous collaboration.

Responsibilities

• Vendor management: serve as main contact for external certification vendors and partners.
• Process automation: identify bottlenecks and automate workflows across certification operations.
• Candidate marketing & communications: create and update candidate-facing content and campaigns.
• Support & operations: manage certification cases in Salesforce and handle escalations.
• SME program management: recruit and onboard SnowPro SMEs and train on best practices.
• Exam development & publishing: assist with exam development, forms, and localization.
• Project ownership: lead medium-to-large certification projects end-to-end.

Skills

Vendor management

Process automation

Marketing & content creation

Autonomy & initiative

Agility & tech aptitude

Communication & collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Pearson VUE

Web content management systems

Email marketing platforms

Certification Management Systems

QTI standards

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

The Snowflake Global Revenue Enablement certification team is fanatical about building and certifying technical champions worldwide. We constantly deliver innovative learning and enablement solutions to help individuals excel on the Snowflake Data Cloud.

We are looking for an action-oriented Certification Coordinator to support certification operations, vendor management, exam development, and candidate marketing. In this hands‑on role, you will work closely with external vendors, internal technical experts, and candidates to scale and streamline the global SnowPro Certification program.

The ideal candidate is a high‑ownership self‑starter with a knack for identifying inefficiencies, automating manual processes, and managing vendor relationships. You thrive in a fast‑paced environment, feel comfortable making real‑time decisions with incomplete data, and drive projects to completion with minimal oversight.

Responsibilities

• Vendor Management: Serve as a primary point of contact for external certification vendors and partners, ensuring service level agreements (SLAs), operational alignment, and seamless integration with Snowflake systems.
• Process Automation & Optimization: Identify operational bottlenecks, streamline workflows, and drive automation initiatives to eliminate manual tasks across candidate management and exam operations.
• Candidate Marketing & Communications: Create, manage, and update all candidate‑facing communications and web pages. Write engaging blogs, build email campaigns, and draft marketing assets to promote certifications and keep candidates informed.
• Support & Operations: Manage global certification support cases in Salesforce, handle escalations, and oversee candidate workflows (voucher distribution, continuing education, accommodations, and exam security).
• SME Program Management: Lead recruitment, onboarding, engagement, and communication for SnowPro Subject Matter Experts (SMEs). Train SMEs on exam development best practices and Snowflake style guidelines.
• Exam Development & Publishing: Support exam development systems, maintain exam forms, assist with study guide content creation, and participate in exam publishing and localization.
• Project Ownership: Drive medium-to-large-scale certification projects from concept to completion, taking full accountability for quality and on‑time delivery in a rapidly shifting environment.

Requirements

• Vendor & Operations Experience: Proven track record of managing external vendor relationships and collaborating with technical/operations partners.
• Process Automation Mindset: Demonstrated ability to identify workflow inefficiencies and implement automated or optimized solutions to scale operations.
• Marketing & Content Creation: Strong experience drafting candidate‑facing communications, managing web page updates, writing blogs, and building marketing email campaigns.
• Autonomy & Initiative: Proactive self‑starter who takes end‑to‑end ownership of projects and makes sound, real‑time decisions with limited oversight or imperfect data.
• Agility & Tech Aptitude: Ability to thrive in a high‑velocity environment, adapt quickly to platform releases, and navigate ambiguous situations with confidence.
• Experience: 4+ years in certification operations, program management, or technical education support, plus 2+ years in IT, technical training, or technical writing.
• Education: Bachelor’s degree or equivalent practical experience in Business, Education, Communications, Computer Science, or a related field.
• Communication & Collaboration: Exceptional written and verbal communication skills with a strong foundation in remote and asynchronous workflows.

Preferred Skills

• SnowPro Core or Advanced Certification.
• Experience integrating, automating, or managing third‑party tools (e.g., via APIs, workflow builders, or custom scripts).
• Hands‑on experience managing vendor operations with Pearson VUE or other major test delivery providers.
• Familiarity with web content management systems, email marketing platforms, Certification Management Systems, and Question & Test Interoperability (QTI) standards.
• Experience managing cases, automation rules, and workflows in Salesforce.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $101,000 - $132,300.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

This role is also eligible for a competitive benefits package that includes:

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending & health savings account
• at least 12 paid holidays
• paid time off
• parental leave
• employee assistance program
• and other company benefits

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