Certificate Analyst 2405 Satellite Boulevard Suite 200, Duluth, GA 30096

EPIC Insurance Brokers & Consultants; Mississippi; On-site; USD 40,000 - 50,000; Full time

Job summary

Join a fast-paced and fun team as a Certificate Analyst at EPIC Insurance Brokers & Consultants. This key role focuses on client relations and service delivery, ensuring compliance while developing relationships with major clients. Ideal candidates will have a bachelor's degree and strong communication skills, contributing to a collaborative environment.

Benefits

Generous Paid Time Off

Employee Referral Bonus Program of $1,500

401(k) Matching

Medical, Dental, and Vision Insurance

Flexible Leave Options

Work Culture Fostering Collaboration

Qualifications

• Strong written and verbal communication skills.
• Attention to detail with service-oriented mindset.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Create certificates of insurance and maintain client compliance.
• Develop strong working relationships with clients and manage service delivery.
• Assist with special projects and be involved in team training activities.

Skills

Communication

Organizational Skills

Problem-Solving

Detail-Oriented

Education

Bachelor’s Degree (preferred)

Job description

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

You will find EPIC to be a fast-paced and fun environment & a workplace in which you truly can make a difference. To perform this job successfully as a Certificate Analyst, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The role focuses on client relations, administration, and service delivery. This critical role impacts the client’s ability to provide service to their customers, vendors, government entities and remain in compliance as contractually required. There are core duties listed below where a designated mentor will be assigned to further develop Certificate Analyst’s knowledge of insurance, finance, sales and marketing.

WHAT YOU'LL DO:

You will be involved in various activities including lunch and learns, external workshops relevant to communication, time management, business etiquette skills as well as insurance operations training. This position supports one of EPIC’s Duluth office’s Account Management teams, servicing one of EPIC’s largest clients.

• Create certificates of insurance and automobile identification cards within timeframes established by EPIC best practices.
• Understand the complex legal structure of the client organization to ensure the proper entity/ subsidiary is reflected
• Initial review of contract and/ or certificate of insurance template provided by requestee
• Review of policies to obtain pertinent endorsements to be attached to certificates of insurance as required
• Develop strong working relationships with clients
• Understand and comply with service standards developed for/ by the client
• Assist with special projects and client requests
• Provide backup support for all team members
• Perform such other duties as may be assigned by the company at its discretion

LOCATION: Duluth GA- in office 4 days week

WHAT YOU’LL BRING:

• Bachelor’s Degree preferred not required
• Enthusiasm and zest for your learning experience
• Strong written and verbal communication and organizational skills
• Service oriented with great attention to detail
• Strong problem-solving skills and a sense of urgency
• Results oriented with a substantial client service focus
• Strong interpersonal skills to foster relationships with colleagues and clients
• Ability to work independently and meet deadlines
• Ability to prioritize and manage multiple projects/assignments and communicate with team members across various offices
• Desire to work in a collaborative, team-oriented environment
• Ability to learn and grasp concepts quickly

COMPENSATION:

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

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