Centralized Servicing Representative II

Lendmark Financial Services LLC; Covington (GA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid time off

Job summary

Lendmark Financial Services LLC, located in Covington, GA, is seeking a Centralized Servicing Specialist to support both branch and centralized operations. You will handle customer inquiries, troubleshoot issues, and ensure timely resolution while maintaining careful documentation.

The role covers mobile app support, complaint processing, credit disputes, payments, and modification processing. A high school diploma and customer service experience are required, with strong problem-solving and

Qualifications

• High School Diploma or GED required.
• 2+ years customer service/consumer finance experience.
• 1+ year of call center experience.
• Detail oriented with ability to multitask.
• Excellent communication and problem-solving skills.
• Proficient in Windows, Excel and Word.

Responsibilities

• Handle customer inquiries via toll-free line and resolve issues promptly.
• Assist customers with mobile app registration, login, and password resets.
• Enter customer complaints and credit disputes into the complaint management system.
• Process mail, credit verification letters, and other correspondence.
• Handle paid-out contracts and lien releases per state law.
• Prepare daily banking deposits and balance cash drawers.
• Process modification requests from start to finish.
• Lead special projects and initiatives.

Skills

Customer service

Call center

Analytical skills

Problem solving

Communication skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Windows

Excel

Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.Summary:The Centralized Servicing Specialist positions are responsible for providing support to branch and centralized operations, handling a variety of functions.MAJOR DUTIES/RESPONSIBILITIES:Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistanceProvides entry-level support for the company’s Mobile App: assisting customers by troubleshooting registration issues, login issues, and password resets, escalating more complex issues to the appropriate team membersResponsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management softwareProcessing all returned mail, returned check letters, credit verification letters, or any other correspondence receivedProper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelinesEfficiently and accurately handles system related “help desk” ticketsAccurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, credit insurance, bankrupt trustee payments, and garnishment paymentsPreparing daily banking deposit, balancing cash drawers each day, and other cashier related dutiesProcessing of modification requests from initial review to finalizationTaking lead on special projects and initiativesManages risk relative to positionAll other duties assigned by ManagementBASIC QUALIFICATIONS:High School Diploma or comparable education (GED)2+ years customer service and/or consumer finance or related experience1+ years of call center experienceDetail oriented and ability to multi-taskExcellent analytical and problem solving skillsExcellent communication and customer service skillsProficient working knowledge of Microsoft Windows, Excel and Word ApplicationsMay require lifting of materials up to 15 lbs.Ability to work with minimum supervisionAbility to work flexible hours, including evenings and weekends, as requiredStrong problem-solving abilities with a focus on finding effective solutionsCOMPENSATION:The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.WORKING CONDITIONS:Call Center – Office HybridIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!