Centralized Service Manager II

Truist; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid vacation & holidays

Life insurance

Job summary

Truist seeks a Centralized Service Manager to oversee day-to-day management of outsourced services and applications. You will facilitate risk assessments, contract review, due diligence, and fourth party oversight to align with sourcing strategy.

You will coordinate with division partners to ensure compliance, quality, and cost efficiency across the organization. In this role, you will manage supplier performance, establish metrics, and communicate status to executives.

Qualifications

• Bachelor’s degree or equivalent education and related training.
• Seven years of experience in third party management, risk oversight, sourcing, procurement, or related fields.
• Strong analytical, problem-solving, and negotiation skills.
• Strong relationship management and communication skills; experience with senior management.
• Experience with third party management and procurement processes.
• Flexibility to adapt to varying project needs.
• Proficiency in Microsoft Office products.

Responsibilities

• Identify and manage third party risks per policy.
• Engage with Business Unit to define scope and requirements.
• Monitor third party relationships to ensure quality and cost savings.
• Lead or mentor team members on defined projects.
• Coordinate Sourcing Requests and Due Diligence questionnaires.
• Develop measurable supplier performance metrics and reporting.

Skills

Analytical skills

Negotiation

Relationship mgmt

Communication

Third party management

Procurement

MS Office

Education

Bachelor's degree

Master's degree

Tools

SAP Ariba

RSA Archer

SharePoint

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

Centralized Service Manager will ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications. Facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties with the understanding of the business unit’s sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management and Third Party Risk Operations Function (TPROF). Manage relationship within the business unit and with the third party to improve risk, cost, quality, and ease of doing business across the business unit.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify and manage third party risks per the Third Party Risk Management policies and guidelines.
• Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party.
• Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
• Responsibility may include complex or high-risk relationships (third parties that provide high risk services or multiple services, managing services that pose high risk to the bank).
• Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements.
• Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and third party performance.
• Develop and effectively execute on third party contingency and termination/transition plans.
• Ensure contract compliance and proper invoicing for documented terms and conditions.
• Serve as tactical and strategic point of contact between third party and line of business (LOB) teammates.
• Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.
• Accountable to assist in providing audit responses (internal/external) related to scope of responsibility, in coordination with TPROF.
• May have team lead/mentorship responsibilities (not managing teammates).
• Additional Projects/Assignments as needed for each divisional area.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree is preferred or equivalent education and related training
• Seven years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
• Strong analytical, problem-solving, and negotiation skills
• Strong relationship management skills
• Strong communication skills, both written and verbal; experience communicating frequently with senior management
• Third party management and procurement experience
• Flexibility to adapt to the needs of various projects and cultures
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications

• Masters degree in Business Administration, Supply Chain, Finance, or Accounting
• Project Management Professional, Six Sigma, or other advanced education and/or certificates
• Experience with SAP Ariba, RSA Archer, and SharePoint
• Industry Experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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