Centralized Scheduling Supervisor

Saint Francis Healthcare System; Cape Girardeau (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Saint Francis Healthcare System seeks a Supervisory professional to manage daily Revenue Cycle operations, focusing on Scheduling and Authorization areas. The role requires leadership in staffing, training, and ensuring CMS and payer compliance across 24/7 operations.

Strong problem-solving and cross-department collaboration are essential. The role involves employee evaluations, hiring decisions and adherence to organizational mission and values.

Qualifications

• Bachelor's degree in business administration or healthcare related field is preferred.
• Experience in healthcare business office, registration, scheduling, or related area is required or strongly preferred.
• Knowledge of CPT, HCPCS, Revenue and ICD codes is a plus.

Responsibilities

• Oversee daily operations of scheduling and authorization within Revenue Cycle.
• Conduct employee evaluations, disciplinary actions, interviews, hires and terminations.
• Ensure compliance with CMS, payer rules, EMTALA and Joint Commission requirements.
• Provide staff training and development through in-services, seminars and meetings.
• Collaborate with other departments to optimize workflows and information transfer.

Education

Bachelor's degree in business administration or healthcare related field

Tools

CPT

HCPCS

Revenue

ICD codes

Job description

JOB SUMMARY

The Supervisor position is responsible for managing the daily operations of their respective area(s). Areas of oversight include but may not be limited to Scheduling and Authorization positions within Revenue Cycle. This position oversees areas in operation 24 hours a day 365 days per year and may be required to work varied hours to meet business needs. This position works well independently solving problems and acts as liaison with others outside the department to create smooth workflows and transitions of information needed for Scheduling/Authorization.

The individual is responsible for completion of employee evaluations, disciplinary action, interviewing, hiring, and termination. The Supervisor is goal-oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle. There is responsibility for adhering to compliance with CMS, commercial and third party payers, EMTALA, and The Joint Commission rules and regulations and ensuring compliance.

This position must stay abreast of computer system changes and enhancements as well as assist during implementation and optimization. This position is responsible for staff training and development through in-services, seminars and meetings.

Additional duties include:

• Development and execution of productivity and quality reports for staff use and reporting to Manager.
• This position helps to manage denials, productivity, authorization, scheduling, and follow-up work queues for timely completion to not impede Revenue Cycle.
• Is productive and exhibits excellent work ethic.
• Greater than 50% of the Supervisor's time will be spent on leadership functions and will assist front line team members as needed to meet departmental benchmarks and goals.
• This individual will be cross trained with the Registration Supervisor(s) to assist as needed.
• Promotes harmonious and efficient intra and inter departmental relationships and delivers quality customer service.
• Adheres to the Mission, Vision, Values and Philosophy of the departments and Saint Francis Healthcare System.
• Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.
• Constantly works with and maintains restricted or confidential information from many sources within the healthcare system.
• Any and all duties as assigned by Manager and Director.

JOB DETAILS AND REQUIREMENTS

Standard Shift: Monday-Friday 8:00am-4:30pm

Education

• High school graduate or equivalent required.
• Bachelor's degree in business administration or healthcare related field preferred. Will consider comparable experience in lieu of bachelor's degree.

Experience

• Experience must be related to healthcare business office, registration, accounting, scheduling, or other healthcare area.
• Bachelor's degree or minimum of four years' experience in a healthcare business office, registration, accounting, scheduling, or other healthcare setting.
• Experience with CPT, HCPCS, Revenue and ICD codes and uses is a plus.

Certification & Licensures

N/A

ADDITIONAL INFORMATION

Why Work at Saint Francis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region's leading healthcare system-recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis-it's a powerful economic anchor for the communities it serves.

You’ll find more than 50 specialties , the region's only Level III Emergency and Trauma Center , and southeast Missouri's first Level III NICU . The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers.

A Mission That Matters

At Saint Francis, you're not just doing a job - you're part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what's right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others thro