Centralized Scheduling Representative (Call Center)

Burrell Behavioral Health; Springfield (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Employee benefits package

Top-notch training

Career mobility

Job summary

Burrell Behavioral Health in Springfield, Missouri seeks a Centralized Scheduling Representative to be the first point of contact for clients, handling calls, scheduling outpatient and psychiatric appointments, verifying insurance, and delivering exceptional service in a fast-paced call center. Ideal candidates have a high school diploma, strong communication skills, and the ability to multitask.

The role offers benefits including PTO, healthcare, training, and opportunities for career

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Strong oral, written, and interpersonal communication skills.
• Excellent typing and computer proficiency.
• Ability to multitask in a fast-paced call center.

Responsibilities

• Provide exceptional customer service by serving as the first point of contact for clients seeking assistance and scheduling services.
• Schedule initial appointments for Outpatient and Psychiatric Services while ensuring accurate calendar management.
• Verify insurance eligibility and referral information using designated software systems and online tools.
• Send appointment reminders and maintain accurate client records and logs.

Skills

Customer service

Call center

Scheduling

Insurance verification

HIPAA compliance

Education

High school diploma or GED

Job description

Job Description:Job Title: Centralized Scheduling RepresentativeLocation: Springfield, MissouriDepartment: Centralized SchedulingEmployment Type: Full-timeJob Summary:Are you passionate about helping others and creating positive experiences with every interaction? Join our compassionate, collaborative team as a Centralized Scheduling Representative and play a vital role in connecting individuals with the care and services they need. This is an excellent opportunity to make a meaningful difference, develop valuable healthcare and customer service skills, work in a fast-paced and engaging environment, collaborate with dedicated professionals, and be part of an organization committed to improving lives. We are seeking a dependable, customer-focused professional with strong communication skills, attention to detail, and the ability to multitask effectively.As a Centralized Scheduling Representative, you will serve as the first point of contact for clients seeking services. In this role, you will answer incoming calls, assess client needs, schedule appointments, verify insurance eligibility, and provide exceptional customer service. The ideal candidate is organized, professional, and enjoys helping others while managing multiple responsibilities in a busy call center environment.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Provide exceptional customer service by serving as the first point of contact for clients seeking assistance and scheduling servicesSchedule initial appointments for Outpatient and Psychiatric Services while ensuring accurate and efficient calendar managementAssess client needs, including crisis-related situations, and route calls appropriately to ensure timely supportAnswer incoming calls and connect clients with the appropriate staff, department, or resourceVerify insurance eligibility and referral information using designated software systems and online toolsMaintain accurate client records, activity logs, reports, and tracking systemsSend appointment reminders, letters, and other correspondence to support client engagement and attendanceProtect client privacy by adhering to HIPAA requirements and confidentiality standardsSupport department operations by completing additional duties as assignedEducation, Experience, and/or Credential Qualifications:High school diploma or GED requiredPrevious customer service experience preferredStrong oral, written, and interpersonal communication skillsExcellent typing and computer proficiencyAbility to work independently with minimal day-to-day supervision while effectively managing new assignmentsAdditional Qualifications:Must possess a strong customer service orientationAbility to effectively multitask in a fast-paced call center environment while contributing as a team playerFlexibility to support multiple locations as neededReliable transportation requiredCurrent driver's license, acceptable driving record, and current auto insurance requiredSuccessful completion of background checks, including criminal record, driving record, abuse/neglect screening, and fingerprint checkPhysical RequirementsPerform sedentary work involving exerting up to 10 pounds of force occasionally and a negligible amount of force frequentlySit for extended periods throughout the workday with occasional walking and standingPerform repetitive hand, finger, and arm movements for typing, data entry, and written communicationUse computers and other office equipment for prolonged periodsKeywords: Centralized Scheduling Representative, Customer Service Representative, Call Center, Appointment Scheduling, Healthcare Administration, Medical Scheduling, Client Services, Insurance Verification, Administrative Support, Patient SchedulingPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.