Centralized Scheduler - Outpatient Rehab

St. Charles Health System; Bend (OR); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) retirement plan

Earned Time Off (ETO)

Job summary

ST. CHARLES HEALTH SYSTEM in Bend, Oregon is seeking a Centralized Scheduler to manage outpatient scheduling and patient access workflows.

The role involves pre-registering patients, entering demographics and orders, and coordinating with physicians and departments to schedule procedures in a timely manner. The position requires a high school diploma or GED, with preferred associate degree and experience in a hospital/clinic setting.

Qualifications

• High school diploma or GED required.
• Associate's degree or higher preferred.
• Experience with PC-based office productivity tools (Microsoft, Outlook, Excel) and high-volume customer service.

Responsibilities

• Pre-registers the patient in the registration system and collects demographics, insurance information and co-pay deposits.
• Schedules patient from physician orders according to department standards.
• Selects correct procedures from templates and inputs information into scheduling system.
• Communicates with other departments to ensure procedures are scheduled correctly.
• Maintains accurate data entry and handles a high volume of incoming calls with professional customer service.

Skills

Customer service

MS Office

Excel

Medical terminology

Education

High school diploma or GED

Associate’s degree or higher

Tools

Microsoft Office

Outlook

Excel

Job description

Pay range: $22.30 - $30.11 per hour, based on experience, in addition to shift differentials.

This full-time position comes with a comprehensive benefits plan that includes medical, dental, vision a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Centralized Scheduler

REPORTS TO POSITION: Patient Access Services Supervisor

DEPARTMENT: Patient Access Services

DATE LAST REVIEWED: 9/25/2017

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

POSITION OVERVIEW: The Centralized Scheduler schedules appointments for diagnostic exams and procedures, to include entering the appropriate diagnostic testing order and demographics. The Centralized Scheduler works directly with patients, physician offices, other hospital departments and facilities to ensure patients accurately scheduled for procedures in a time manner. This position does not directly supervise any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Pre-registers the patient in the registration system utilizing the scheduling system, accurately collects patient demographics, insurance information and collects required co-pay/deposits

Contacts patients and pre registers patients in registration system following specific registration criteria, schedules patient from physician orders as outlined by department standards

Selects correct procedures and properly selects procedure from templates and inputs information into system.

Researches and communicates with other departments to assure procedures are scheduled correctly when in question.

Solves practical problems, uses department resources to determine how to schedule.

General knowledge of medical terminology and procedures, accurately process written orders and enters appointments into scheduling system

Handles a large volume of incoming calls and multiple line system. Demonstrates excellent customer service, ensuring all patient calls are handled in a professional and expedient fashion, required to meet department standards for handling calls.

Maintains the flow of communication between departments, directs patients and physicians to correct department for procedures not scheduled in Centralized Scheduling.

Prioritizes work based upon level of urgency, review order to ensure all details are addressed and proper documentation is input into system

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED.

Preferred: Associate’s degree or higher .

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: N/A

EXPERIENCE

Required: Intermediate experience using PC based office productivity tools (e.g. Microsoft, Outlook, and Excel). Previous customer service experience in a high volume fast paced environment. Knowledge of medical terminology and procedures.

Preferred: 1 – 2 years of scheduling experience in a Call Center environment. Previous experience in a hospital/physician setting.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Essential functions for each specific role:

Centralized Scheduler, Outpatient Rehab – Schedules outpatient rehab services and appointments accurately, responding to telephone inquiries and faxes from the patient’s, physician offices, and clinics. Reads and interprets information provided by the insurance verifier, demonstrates accurate visit tracking. Work appropriate queues from One Content and Right Fax.

Centralized Scheduler, Therapy Aide - Processes written orders and enters into the scheduling with the highest degree of accuracy. Provides assistance to Occupational Therapists, Physical Therapists, and Speech Pathologists as needed. Maintains competency, operates equipment when indicated, and carries out therapist directives within scope of practice. Participates in planning, cleaning, ordering, and stocking supplies for units. Excellent Verbal, Written and communication skills. Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system. Ensures all patient calls are handled in a professional and expedient fashion.

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

SCHEDULER

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

varies