Centralized Permit Supervisor

Groundworks, LLC; Sumner, Northern (WA, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Ownership opportunities

Training programs

Leadership development

Career growth

Benefits package

Top workplace culture

Job summary

Groundworks, LLC is seeking a Centralized Permit Supervisor to oversee permitting operations across multiple branches and jurisdictions. The role leads a team of Permit Coordinators, focusing on timely, code-compliant submissions and continuous process improvements.

The ideal candidate has 2+ years in permitting or operations with leadership experience, strong organizational and analytical skills, and a track record of coaching teams to success.

Qualifications

• 2+ years of permitting, operations, or project coordination experience.
• 2+ years supervisory or leadership experience preferred.
• Strong knowledge of permitting processes, ICC code, and jurisdictional requirements.
• Proven ability to manage and coach teams to achieve measurable results.
• Excellent organizational, analytical, and communication skills.
• Ability to problem-solve, adapt to change, and manage competing priorities.

Responsibilities

• Supervise and provide daily direction to Permit Coordinators across multiple branches.
• Conduct stand-up meetings to review team priorities, performance, and blockers.
• Oversee recruitment, interviewing, onboarding, and retention efforts to build a strong, engaged team.
• Develop training guides, cross-training resources, and refresher training sessions to ensure consistency and quality.
• Mentor staff to prepare them for advancement and future leadership roles.
• Ensure timely and accurate submission of permit applications in compliance with jurisdictional and ICC code requirements.
• Track permit status across all branches and jurisdictions, ensuring accuracy in reporting.
• Resolve escalations, blockers, and conflicts with internal teams or external agencies.
• Maintain awareness of code updates and jurisdictional changes.
• Partner with internal departments (engineering, CAD, sales, service, branch leadership) to ensure projects move forward without permitting delays.
• Establish and enforce standardized permitting procedures across all branches.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), Rules of Engagement (ROEs), and jurisdictional requirement sheets.
• Monitor and validate permitting metrics, list boxes, and data tracking tools to ensure accurate reporting.
• Prepare and present weekly, monthly, and annual reports to leadership, analyzing permitting trends and highlighting process improvements.
• Lead coordination meetings with engineering and CAD teams to address permitting gaps.
• Participate in leadership calls to share permitting updates and report blockers.
• Develop clear communication scripts and resources for interactions with customers, counties, and internal teams.
• Support rollout of new products, processes, and initiatives across all permitting functions.
• Maintain accurate digital filing systems for permitting records, receipts, and compliance documents.
• Process centralized permitting payments and maintain financial documentation.
• Conduct branch visits to oversee team performance and ensure compliance with organizational standards.
• Lead annual performance and merit reviews, submitting bonus documentation as needed.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Skills

Permitting knowledge

Leadership

Organization

Communication

Problem-solving

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands‑on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success.

The Permit Coordinator Supervisor oversees permitting operations across multiple branches and jurisdictions, ensuring timely, code‑compliant submissions and approvals. This role leads a team of Permit Coordinators, providing daily guidance, coaching, and accountability to meet key performance indicators (KPIs). The Supervisor also manages recruiting, onboarding, and professional development while building standardized processes, training materials, and cross‑training programs to support operational excellence. The position requires strong organizational and analytical skills to monitor permitting metrics, identify inefficiencies, and implement process improvements. Acting as a liaison between internal departments, regional leadership, and local jurisdictions, the Supervisor resolves permitting blockers, supports new product rollouts, and ensures seamless coordination across all permitting functions.

Duties and Responsibilities

Team Leadership & Development

• Supervise and provide daily direction to Permit Coordinators across multiple branches.
• Conduct stand‑up meetings to review team priorities, performance, and blockers.
• Oversee recruitment, interviewing, onboarding, and retention efforts to build a strong, engaged team.
• Develop training guides, cross‑training resources, and refresher training sessions to ensure consistency and quality.
• Mentor staff to prepare them for advancement and future leadership roles.

Permitting Operations

• Ensure timely and accurate submission of permit applications in compliance with jurisdictional and ICC code requirements.
• Track permit status across all branches and jurisdictions, ensuring accuracy in reporting.
• Resolve escalations, blockers, and conflicts with internal teams or external agencies.
• Maintain awareness of code updates and jurisdictional changes.
• Partner with internal departments (engineering, CAD, sales, service, branch leadership) to ensure projects move forward without permitting delays.

Process & Reporting

• Establish and enforce standardized permitting procedures across all branches.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), Rules of Engagement (ROEs), and jurisdictional requirement sheets.
• Monitor and validate permitting metrics, list boxes, and data tracking tools to ensure accurate reporting.
• Prepare and present weekly, monthly, and annual reports to leadership, analyzing permitting trends and highlighting process improvements.

Collaboration & Communication

• Lead coordination meetings with engineering and CAD teams to address permitting gaps.
• Participate in leadership calls to share permitting updates and report blockers.
• Develop clear communication scripts and resources for interactions with customers, counties, and internal teams.
• Support rollout of new products, processes, and initiatives across all permitting functions.

Compliance & Administration

• Maintain accurate digital filing systems for permitting records, receipts, and compliance documents.
• Process centralized permitting payments and maintain financial documentation.
• Conduct branch visits to oversee team performance and ensure compliance with organizational standards.
• Lead annual performance and merit reviews, submitting bonus documentation as needed.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Qualifications

• 2+ years of permitting, operations, or project coordination experience.
• 2+ years spervisory or leadership experience preferred.
• Strong knowledge of permitting processes, ICC code, and jurisdictional requirements.
• Proven ability to manage and coach teams to achieve measurable results.
• Excellent organizational, analytical, and communication skills.
• Ability to problem‑solve, adapt to change, and manage competing priorities.

Working Conditions

The salary range for this role is $55,000- $70,000. Salary is based experience. The Centralized Permit Supervisor primarily works in an office or remote environment, using computers, phones, and permitting software to manage daily operations. The position requires regular communication with team members, internal departments, and external agencies across multiple states and jurisdictions. This role involves managing multiple priorities and deadlines in a fast‑paced setting that demands attention to detail, organization, and effective time management. Standard business hours apply; however, periodic extended hours may be necessary during peak permitting cycles, system updates, or to resolve time‑sensitive escalations.

What We Provide

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture

We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!