Centralized Leasing Manager

Redstone Residential; Provo (UT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

15 days PTO and 10 holidays

Paid parental leave

401K Plan with up to 6% matching

Employee Assistance Program

Short-term Disability Insurance

Job summary

Redstone Residential is seeking a capable Leasing Operations Manager to oversee the after-hours leasing team and secret shop program at our Provo, UT property operations. You will guide, mentor, and evaluate performance to drive leasing results and ensure excellent resident experiences.

Lead training, optimize processes, monitor metrics, and coordinate schedules to maintain high service standards while aligning with Redstone Core Values.

Qualifications

• Bachelor’s degree is preferred, but not required.
• Ability to manage projects and multitask several processes at once under stressful conditions.
• Ability to use and quickly learn technology – Google Apps, Microsoft Office, cloud-based management, and dashboarding software.

Responsibilities

• Oversee the daily operations of the after-hours leasing team and secret shop team.
• Provide guidance, mentorship, and support to team members to ensure high performance.
• Conduct regular performance evaluations and implement strategies for improvement.
• Model and nurture Redstone Core Values: We are Believers, We Communicate Authentically with Care, We Stay the Course, and We Drive Performance.
• Monitor team hours and pay cards.
• Design and deliver training for your leasing professionals, focusing on sales techniques, customer service, and compliance.
• Ensure new hires are fully onboarded and equipped to meet performance standards.
• Conduct ongoing professional development sessions for team skill enhancement.
• Schedule and coordinate after-hours team coverage to meet operational demands.
• Prioritize tasks and allocate resources to maximize team productivity.
• Streamline workflows to ensure efficiency and consistency in leasing practices.
• Monitor key performance metrics and ensure teams meet or exceed leasing goals.
• Use data to track lead conversion rates, call outcomes, and lease execution metrics.
• Prepare and present reports on team performance and leasing trends.
• Maintain high customer service standards to ensure positive interactions with prospective and current residents.
• Conduct quality checks through secret shopping to identify areas for improvement.
• Address and resolve escalated issues in a timely and professional manner.

Skills

Communication

Team leadership

Multitasking

Data analysis

Leasing & sales

Training design

Education

Bachelor's degree preferred

Tools

Google Apps

Microsoft Office

Cloud-based management

Dashboarding software

Job description

Redstone Residential is a national student and multi‑family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third‑party student housing management companies in the U.S. – and we’re just getting started.

Our rapidly growing conventional housing portfolio reflects our ambitious, forward‑thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry‑leading systems with a high‑energy culture to deliver exceptional property performance and resident experiences.

Redstone's purpose is "to empower our people and elevate communities." We achieve our purpose by embodying our core values:

• We Are Believers
• We Communicate Authentically with Care
• We Stay The Course
• We Drive Performance

CLASSIFICATION: Full‑time, Exempt

COMPENSATION: $50,000 Annually

BONUSES: Ability to earn up to an additional $10,000 per year

BENEFITS:

• Health, Vision, and Dental Insurance
• 15 days of PTO and 10 paid holidays
• Paid parental leave
• 401K Plan with up to 6% matching
• Employee Assistance Program
• Short‑term Disability Insurance

Key Responsibilities:

• Oversee the daily operations of the after‑hours leasing team and secret shop team.
• Provide guidance, mentorship, and support to team members to ensure high performance.
• Conduct regular performance evaluations and implement strategies for improvement.
• Model and nurture Redstone Core Values: We are Believers, We Communicate Authentically with Care, We Stay the Course, and We Drive Performance.
• Monitor team hours and pay cards.
• Design and deliver training for your leasing professionals, focusing on sales techniques, customer service, and compliance.
• Ensure new hires are fully onboarded and equipped to meet performance standards.
• Conduct ongoing professional development sessions for team skill enhancement.
• Schedule and coordinate after‑hours team coverage to meet operational demands.
• Prioritize tasks and allocate resources to maximize team productivity.
• Streamline workflows to ensure efficiency and consistency in leasing practices.
• Monitor key performance metrics and ensure teams meet or exceed leasing goals.
• Use data to track lead conversion rates, call outcomes, and lease execution metrics.
• Prepare and present reports on team performance and leasing trends.
• Maintain high customer service standards to ensure positive interactions with prospective and current residents.
• Conduct quality checks through secret shopping to identify areas for improvement.
• Address and resolve escalated issues in a timely and professional manner.

Key Skills & Qualifications:

• Communication:
• Exceptional verbal and written communication skills.
• Ability to build relationships and inspire teams to perform at their best.
• Capable of managing multiple priorities effectively.
• Proficient in analyzing and interpreting performance data to make informed decisions.
• Strong knowledge of leasing and sales techniques with a proven ability to meet goals.
• Experience designing and delivering impactful training programs.

Education & Experience:

• Bachelor’s degree is preferred, but not required.
• Ability to manage projects and multitask several processes at once under stressful conditions.
• Ability to use and quickly learn technology – Google Apps, Microsoft Office, cloud‑based management, and dashboarding software.
• Team Player – able to inspire team members to high levels of performance and to provide constructive feedback as needed.

At Redstone Residential, we’re committed to creating a workplace where people thrive. We believe in elevating communities, starting with our own team. Whether you’re just beginning your career or looking to grow in a fast‑paced, purpose‑driven environment, we’d love to hear from you.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.