Centralized Intake Coordinator

Gentiva; Atlanta (GA); A distancia; USD 25.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle

Paid Time Off

Education Support & Tuition Assistance

CEUs (Continued Education Units)

Descripción de la vacante

Gentiva seeks a Centralized Intake Coordinator to manage referrals across hospice, palliative, and home health. This remote, weekend position handles high-volume referrals, insurance verification, data entry, and admission coordination to ensure timely transitions into care.

You will work with CarePort, Navi Health, Epic, and other platforms, supporting branch teams and maintaining HIPAA compliance. Strong communication, organization, and ability to multitask in a fast-paced setting are

Formación

• High school diploma or GED required.
• 1–2 years in healthcare admissions or related roles preferred.
• Proficient with computers and multiple software platforms.

Responsabilidades

• Process all incoming referrals via multiple channels in a timely manner.
• Communicate with referral sources to confirm receipt and provide status updates.
• Verify insurance and obtain authorization for Medicare, Medicaid, and commercial plans.
• Enter referral data accurately in HCHB, Allscripts, and related platforms.
• Coordinate with branch staff to facilitate patient admissions and schedule visits.
• Order DME as needed and track completion.
• Manage referral dispositions and archival in systems.
• Follow HIPAA, compliance and participate in training on referral platforms.

Conocimientos

Attention to Detail and Data Accuracy

Effective Communication and Customer S

Educación

High school diploma or GED

Descripción del empleo

Overview

The Centralized Intake Coordinator is the primary point of contact for processing all incoming referrals across hospice, palliative care, and home health lines of service. Working within a centralized, high-volume environment serving approximately 500 branch locations, the coordinator manages referrals received via electronic platforms (CarePort, Navi Health, Epic, Ensocare, Aidin, Aida), fax, phone, and email. This role is responsible for timely referral response, insurance verification and authorization, communication with referral sources and branch teams, DME ordering, and assignment of admission nursing visits - ensuring every patient is transitioned into care quickly and accurately

Part-time position:

Schedule is every Saturday and Sunday 8am-8pm.

Essential Functions

• Receive, review, and process all incoming referrals across all channels (electronic platforms, fax, phone, email) in accordance with established response-time standards.

• Communicate promptly with referral sources, including hospitals, physician offices, skilled nursing facilities, and other healthcare entities—to confirm receipt, gather additional information, and provide referral status updates.

• Conduct insurance verification and authorization for all payer types, including Medicare, Medicaid, and commercial insurance plans; accurately document coverage and benefit information.

• Enter and maintain referral data with a high degree of accuracy in HCHB, Allscripts, and all applicable referral management platforms.

• Coordinate with branch-level clinical and operations staff to facilitate timely patient admissions; assign admission nursing visits as appropriate.

• Order durable medical equipment (DME) as required for incoming patients, ensuring accuracy and timely delivery.

• Manage referral dispositions including acceptance, pending management, non-admission documentation, escalations and archival within all applicable systems.

• Track and follow up on pending referrals; work proactively to resolve barriers to admission.

• Maintain effective communication with the Centralized Intake Lead and team regarding workload status, escalations, and referral trends.

• Adhere to all HIPAA regulations, company policies and procedures, federal and state compliance requirements, and accreditation standards.

• Participate in ongoing training and cross-training on all referral platforms, lines of service, and process updates.

• Support the adoption and effective use of AI-enabled referral management tools and centralized platform enhancements.

About You

Required:

• High school diploma or GED.

• Minimum of 1-2 years of experience in healthcare admissions, medical office administration, customer service in a healthcare setting, or contact center operations.

• Proficiency with computer systems, data entry, and ability to learn multiple software platforms quickly.

• Strong verbal and written communication skills.

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to work independently in a remote team environment with minimal direct supervision.

Preferred:

• Experience in hospice, home health, palliative care, or post-acute care settings.

• Familiarity with electronic referral platforms (CarePort, Navi Health, Ensocare, Aidin, Aida, or similar).

• Experience with EMR/EHR systems such as HCHB, Allscripts, or Epic.

• Knowledge of Medicare, Medicaid, and commercial insurance verification and authorization.

• LPN/LVN certification or coursework in nursing, healthcare administration, or social work.

Competencies

• Attention to Detail and Data Accuracy

• Effective Communication and Customer Service

• Time Management and Prioritization

• Adaptability and Willingness to Learn

• Team Collaboration in a Remote Environment

• Patient-Centered Approach

We Offer

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID: 2026-144315
Category: Corporate
Position Type: Part-Time
Company: Gentiva