Centralized Insurance Counselor II (remote)

DaVita Inc.; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking an Insurance Counselor II to provide education and guidance to patients regarding health insurance options. This remote role requires strong customer service skills and the ability to build rapport with patients. The counselor will assist patients in navigating insurance complexities, ensuring they receive the necessary support. Ideal candidates will have experience in insurance management and a passion for helping others. Comprehensive benefits and professional development opportunities are included.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Professional Development Programs

Qualifications

• Minimum of one year experience with Medicare, Medicaid, and commercial insurance plans preferred.
• Experience in a healthcare organization working with clinical staff and patients preferred.

Responsibilities

• Conducts telephonic patient insurance education.
• Provides information to help patients secure insurance coverage.
• Acts as a liaison between patients and billing office.

Skills

Customer Service

Bilingual/Spanish

Education

High School Diploma

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Posting Date

05/14/2025

Location

2000 16th St, Denver, Colorado, 80202-5117, United States of America

Insurance Counselor II

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.

To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.

This is a remote position.

Candidates with insurance management experience preferred.

Essential Duties & Responsibilities

• Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company.
• Identifies and communicates opportunities to improve the insurance status of the patient to help reduce financial risk and burden.
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary.
• Provides high-level customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and questions or issues are addressed effectively.
• Completes insurance assessments/evaluations for patients to document patient education sessions accurately.
• Acts as a liaison between patients, facility teammates, billing office, and corporate office to resolve insurance issues and concerns.
• Builds and maintains relationships with field partners to ensure seamless patient support.
• Works closely with supervisors to meet objectives, deadlines, and reporting/measurement requirements related to patient education.
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy.
• Seeks opportunities for continuous process improvement and reviews ideas with the team and leadership.
• Attends team meetings, phone conferences, and training; may assist with onboarding and training of new teammates.

Experience, Education, Training, or Qualifications

• High School Diploma or equivalent required.
• Minimum of one year experience working with Medicare, Medicaid, and commercial insurance plans; strongly preferred.
• Minimum of one year experience in a healthcare organization working with clinical staff and patients; preferred.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required; PowerPoint skills preferred.
• Bilingual/Spanish speaking required.

What We’ll Provide

Our DaVita Rewards package connects teammates to what matters most, including comprehensive benefits such as medical, dental, vision, 401(k) match, paid time off, and PTO cash out. We also support your family with resources, counseling, Headspace access, backup care, and parental leave. Professional development programs are available to help you grow within your career, including virtual leadership and development courses via DaVita’s StarLearning platform.

We strive to be a community first and a company second, embedding diversity and belonging into all we do. We are an equal opportunity employer, recruiting and promoting without regard to race, age, gender, or other protected characteristics.

Compensation depends on qualifications, skills, and experience. We offer a competitive total rewards package. Learn more at https://careers.davita.com/benefits.

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Position will be open for at least three days.

Salary/Wage Range

$20.00 - $30.50 per hour. Salary specifics vary by location and exemption status, with details provided for New York and Washington state.

For location-specific wage details, see the following link: https://DaVita.jobs/WageRates.

Colorado residents: Please do not include age-identifying information in your application materials. You may redact such information; doing so will not penalize your application.