Centralized Governance & Control Specialist

TD Bank, N.A.; United States; Remote; USD 91,000 - 146,000; Full time

Job summary

TD Bank, N.A. in Charlotte, NC seeks a Professional Practices Specialist to strengthen governance and controls testing, provide program management support, and drive reporting improvements.

You will partner with testing leaders, translate priorities into practical processes, and deliver coordinated, timely outcomes in a structured, detail‑oriented environment.

Qualifications

• Experience supporting governance, controls testing, or risk management.
• Ability to coordinate initiatives, manage multiple deliverables, and meet deadlines.
• Develop procedures, governance materials, and management reporting.
• Strong written and verbal communication, with influencing skills.

Responsibilities

• Plan, coordinate, and execute governance initiatives for the testing org.
• Maintain integrated work plans, milestone trackers, and action logs.
• Coordinate governance forums and document decisions.
• Support implementation of program changes through stakeholder communications.

Skills

Program management

Governance & controls

Analytical thinking

Communication skills

Stakeholder management

Influence without authority

Education

Undergraduate degree preferred

Tools

Dashboards

Data visualization

Reporting tools

Templates

Job description

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

Department Overview:

We are seeking a Professional Practices Specialist to support the effectiveness and ongoing enhancement of our Centralized Governance & Controls Testing organization. This individual contributor will provide program management support, strengthen governance processes, drive process improvements, and enhance reporting to support consistent execution and informed management decisions.

The role will partner with testing leaders, testing teams, and key stakeholders to translate program priorities into practical processes, clear reporting, and well-coordinated deliverables. Success requires strong organizational skills, analytical thinking, attention to detail, and the ability to influence outcomes without direct authority.

Key Responsibilities

Program Management and Execution Support

• Support the planning, coordination, and execution of initiatives across the Business Line Testing organization.
• Maintain integrated work plans, milestone trackers, deliverable inventories, and action logs to provide visibility into priorities, dependencies, and progress.
• Coordinate stakeholder inputs, monitor commitments, and elevate risks or delays that could affect delivery.
• Prepare meeting materials, facilitate working sessions, document decisions, and track actions through completion.
• Support implementation of program changes through stakeholder communications, updated procedures, and execution tracking.

Governance and Professional Practices

• Support the development, maintenance, and consistent application of testing program standards, procedures, templates, and governance routines.
• Coordinate governance forums, including agenda development, materials preparation, decision documentation, and follow-up.
• Maintain program documentation and governance records to support transparency, traceability, and readiness for management reviews.
• Partner with testing teams to identify inconsistencies in practices and support practical solutions that improve alignment.
• Coordinate responses to information requests and track related deliverables in partnership with accountable owners.

Process Improvement

• Assess existing workflows to identify opportunities to simplify execution, reduce manual effort, and improve consistency.
• Gather stakeholder feedback, document current-state processes, and recommend targeted improvements.
• Translate improvement opportunities into actionable requirements, implementation plans, and measurable outcomes.
• Partner with relevant teams to enhance tools, templates, workflows, and supporting documentation.
• Monitor the adoption and effectiveness of implemented changes and recommend further refinements.

Reporting and Insights

• Develop and enhance recurring management reports, dashboards, and governance materials.
• Consolidate and validate reporting inputs, investigate discrepancies, and coordinate resolution with data owners.
• Analyze program information to identify trends, execution challenges, and opportunities for management attention.
• Improve reporting definitions, documentation, and production processes to strengthen accuracy, consistency, and timeliness.
• Translate detailed information into clear summaries that communicate progress, risks, decisions needed, and next steps.

Stakeholder Partnership

• Build effective working relationships with testing leaders, team members, and cross-functional partners.
• Serve as a coordination point for assigned professional practices initiatives and deliverables.
• Communicate expectations, timelines, and dependencies clearly, and follow through on commitments.
• Balance enterprise or program-level consistency with the practical needs of testing teams.

Desired Qualifications

• Experience in financial services, risk management, controls, testing, audit, governance, program management, or a related field.
• Demonstrated ability to coordinate initiatives, manage multiple deliverables, and meet deadlines in a changing environment.
• Experience developing procedures, governance materials, management reporting, or process improvements.
• Strong analytical skills, including the ability to evaluate data, identify inconsistencies, and develop actionable insights.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Demonstrated ability to work independently, exercise sound judgment, and influence stakeholders without direct authority.

Preferred Qualifications

• Familiarity with control testing processes, testing methodologies, or testing program governance.
• Experience supporting a professional practices, business management, or program office function.
• Experience with dashboard development, data visualization, workflow tools, or reporting automation.
• Experience translating business needs into process, reporting, or technology requirements.

What Success Looks Like

• Program priorities and deliverables are organized, transparent, and completed on time.
• Governance routines produce clear decisions, accountable owners, and timely follow-through.
• Procedures and tools are practical, current, and consistently applied.
• Process improvements reduce unnecessary effort and strengthen execution.
• Reporting is accurate, timely, and focused on information leaders can use to make decisions.

Role Scope

This is an individual contributor position with no direct people-management responsibilities. The specialist will independently manage assigned deliverables and improvement initiatives while supporting testing leadership. Accountability for testing execution, testing conclusions, and program-level approvals remains with the designated testing and governance owners.

Job Description

This role manages a portfolio of governance and control activities for moderately complex or high-risk business or functional area and implements policies / processes and/or initiatives to meet governance and control guidelines. Acts as a technical lead on key control initiatives.

Depth & Scope:

• Highly seasoned professional role requiring substantialbusinessknowledge/expertisein a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Ability to work collaboratively and build relationships across teams and functions
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products,processesor services
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity
• Independently manages end-to-end functional programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to developnew solutions
• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate degreepreferred
• Advanced business understanding and knowledge of risk and control functions
• 7+ years ofrelevant experience

Customer Accountabilities:

• Contributes to thestrategicdirection of thecentralizedgovernance andcontrol functionand play a key role in thedevelopment andimplementation of risk strategies insupport of the overall business strategy
• Develops and documents a comprehensive inventory of processes and controls with clearly defined owners and roles and responsibilities for each process and control
• Participates in theintake of applicable regulation, assessment of impact to the business line, and the comprehensive mapping of associated controls to rules and regulations
• Reviews end-to-end processes and controls and“connect the dots” across issues and control deficiencies across various BUsin order toincrease standardization of solutions,processesand controls
• Leadsthe integratedexecutionof policies / procedures / changes across multiple functional areas
• Provides direction to complex, wide rangingenterpriseor cross-function / businessprojectsas aSME,identifyrisk / provide guidance for complexsituationsandparticipatein designing, testing, andimplementationof solutions
• Acts as lead for area of specialization withindustry, enterprise,and business awareness; recognizing andanticipatingemerging trendsand;identifyingissues and opportunities and recommending action to senior management in the governance and control space

Shareholder Accountabilities:

• Ensures programs/policies/practices arewell managed,meetsbusiness needs / priorities, andcomplieswithinternal /external requirements
• Exercises discretion in managing communication / correspondence,informationandall matters of confidentiality
• Leadsresearch projects; supports the development/ delivery ofmaterials and presentationsto management or broader audience
• Conducts analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs,policies, orpractices
• Adheres to enterprise frameworks or methodologies that relate to activitiesacrossbusinesses and functions
• Manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization –identifiesand manages risks, and escalates non-standard,high-risktransactions / activities as necessary
• Maintains a culture of risk management and control, supported by processes in alignment with risk appetite
• Is knowledgeable of andcomplies withBank Code of Conduct

Employee/Team Accountabilities:

• Participatesas a member of the team,supportsa positive workenvironmentandensurestimelycommunication
• Provides leadership asa SMEandparticipatesin knowledge transfer within the team /business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, relatedtoolsand techniques
• Keeps othersinformedabout the status/progress of projects
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences andleveragingbest practices.
• Contributes to a fair,positiveandequitableenvironment
• Acts as a brand ambassador for your business area/function and the bank

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO