Centralized Access Rep II, Financial Clearance (Surgical and Oncology Authorizations), Hybrid, NJ

RWJBarnabas Health; Oceanport (NJ); Hybrid; USD 40,000 - 55,000; Full time

Job summary

RWJBarnabas Health is seeking a Centralized Access Rep II to support patient care and revenue cycle operations. This role involves interacting with patients and providers, ensuring data accuracy, and promoting a positive patient experience. The ideal candidate will have customer service experience and knowledge of medical terminology.

Benefits

PTO

Insurance options

Retirement plans

Tuition reimbursement

Wellness programs

Discounts

Qualifications

• Customer service experience required.
• Knowledge of hospital systems and insurance processes.
• Completion of all training orientation programs.

Responsibilities

• Supports clinic and outpatient chemotherapy services.
• Ensures accuracy in demographic and financial data.
• Coordinates with physicians to obtain clinical information.

Skills

Customer service

Knowledge of medical terminology

Proficiency in revenue cycle functions

Education

2+ years in patient access

Job description

Centralized Access Rep II, Financial Clearance (Surgical and Oncology Authorizations), Hybrid, NJ

Join RWJBarnabas Health as a Centralized Access Rep II, Financial Clearance (Surgical and Oncology Authorizations), Hybrid, NJ.

Req #: 0000172362

Category: Miscellaneous

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Centralized Scheduling

Location: System Business Office, 2 Crescent Place, Oceanport, NJ 07757

Job Overview

The Central Access Representative plays a key role in interacting with patients, providers, payers, and team members involved in patient care.

• Supports clinic and outpatient chemotherapy services.
• Ensures accuracy in demographic, financial, referral/authorization, clinical, and registration data.
• Coordinates with physicians or nurses to obtain clinical information.
• Supports departmental policies and initiatives to improve patient experience, throughput, safety, and revenue cycle outcomes.
• Collaborates and communicates to create a positive patient experience throughout the access and revenue cycle.
• Supports peer leadership in training, support, escalation, and troubleshooting.

Qualifications

Required:

• Customer service experience.
• Knowledge of medical terminology, hospital systems, and insurance processes.
• 2+ years in patient access.
• Proficiency in multiple revenue cycle functions.
• Completion of all training orientation programs.

Essential Functions

• Accurately performs data entry and scheduling tasks.
• Follows departmental processes to ensure accuracy, safety, patient experience, and revenue outcomes.

Support for Department Goals

• Meets productivity and quality expectations.
• Supports team and department objectives.
• Promotes positive patient experience, safety, and revenue outcomes.

Policy and Compliance

• Adheres to standards meeting organizational and regulatory guidelines, including patient privacy, safety, and revenue policies.

Communication and Documentation

• Ensures documentation accuracy and completeness.
• Maintains professionalism with all stakeholders.
• Communicates needs regarding supplies, systems, or workflows.
• Collaborates across teams and departments.

Growth and Development

• Participates in meetings and training.
• Develops skills proactively.
• Maintains a positive, flexible attitude.

Additional Information

This job description is not exhaustive; duties may change as needed.

Benefits and Perks

Our comprehensive benefits include PTO, insurance options, retirement plans, tuition reimbursement, wellness programs, and discounts.

Why Choose RWJBarnabas Health?

We are committed to providing high-quality, equitable healthcare and fostering a positive work environment. We aim to improve community health and offer educational and career opportunities across New Jersey.

RWJBarnabas Health is an Equal Opportunity Employer.