Centralized Access Rep I, Financial Clearance (Oncology Authorizations), Hybrid, NJ

RWJBarnabas Health; Oceanport (NJ); Hybrid; USD 40,000 - 55,000; Full time

Job summary

RWJBarnabas Health is seeking a Centralized Access Rep I for Financial Clearance in Oncology Authorizations. This hybrid role involves scheduling, insurance verification, and enhancing patient experiences. The ideal candidate will have customer service experience and a high school diploma, contributing to a high-quality healthcare environment.

Benefits

PTO

Medical/Dental/Vision insurance

Retirement plans

Disability insurance

Tuition reimbursement

Wellness programs

Qualifications

• 1+ years of relevant patient access experience preferred.
• Call Center and customer service experience required.
• Successful completion of training and orientation programs.

Responsibilities

• Perform scheduling, preregistration, and insurance verification.
• Coordinate with physicians or nurses to obtain clinical information.
• Ensure accuracy in data collection and entry.

Skills

Customer service

Critical thinking

Education

High School Diploma or GED

Job description

Centralized Access Rep I, Financial Clearance (Oncology Authorizations), Hybrid, NJ

Join to apply for the Centralized Access Rep I, Financial Clearance (Oncology Authorizations), Hybrid, NJ role at RWJBarnabas Health.

This position plays a key role in patient interactions, supporting clinic and outpatient chemotherapy services. Responsibilities include scheduling, insurance verification, patient payment collection, and coordination with healthcare providers.

Responsibilities

1. Perform scheduling, preregistration, insurance and benefits verification, and patient payment collection in accordance with customer service standards.
2. Coordinate with physicians or nurses to obtain clinical information.
3. Schedule outpatient testing for patients with scheduled appointments or recurring visits.
4. Answer phones efficiently, providing courteous access to the organization.
5. Meet productivity, quality, and service goals.
6. Ensure accuracy in data collection and entry, demonstrating critical thinking and customer service excellence.
7. Accurately schedule, verify, and communicate demographic, financial, referral, clinical, and registration data.
8. Support departmental policies and initiatives to enhance patient experience, throughput, safety, and revenue cycle outcomes.
9. Handle scheduling of hospital and physician services, pre-registration, insurance verification, referral coordination, pre-certification, and financial screening.
10. Collaborate to create a positive patient access and revenue cycle experience.

Requirements

• Call Center and customer service experience.
• High School Diploma or GED (within one year of hire).
• 1+ years of relevant patient access experience preferred.
• Successful completion of training and orientation programs.

Additional Information

Benefits include PTO, medical/dental/vision insurance, retirement plans, disability insurance, tuition reimbursement, wellness programs, and more. RWJBarnabas Health is committed to equitable, high-quality care and community health improvement.