Centralized Access Rep I, Centralized Scheduling, Daytime Shift, Hybrid, NJ

RWJBarnabas Health; Oceanport (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Central Access Representative to enhance patient experiences through effective scheduling and coordination. This role is pivotal in ensuring smooth interactions among patients, providers, and payers, while adhering to high customer service standards. You will be responsible for scheduling outpatient testing, verifying insurance, and collecting payments, all while demonstrating critical thinking and accuracy. Join a forward-thinking health system committed to improving community health and providing a supportive work environment. If you're passionate about making a difference in patient care, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Discounts Through Partners

Qualifications

• 1+ years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required.

Responsibilities

• Perform scheduling, preregistration, and insurance verification.
• Ensure accuracy in demographic and financial data collection.
• Provide timely and courteous access to the organization.

Skills

Call Center experience

Customer service experience

Critical thinking skills

Education

High School Diploma or GED

Job description

Job Summary:

The Central Access Representative position plays a key role in the health system, interacting with patients, providers, payers and counterparts involved in each patient's care.

Essential Functions:

1. Perform scheduling, preregistration, insurance and benefits verification, patient payment collection and all other centralized scheduling duties in compliance with customer service standards.
2. The centralized scheduler routinely schedules outpatient testing for all patients where services occur as a scheduled appointment/reoccurring visit.
3. Answer phones efficiently, providing timely and courteous access to the organization.
4. Meet productivity, quality requirements and service goals as outlined in the performance expectations.
5. Consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution-oriented interactions, and the highest level of customer service.
6. Ensure accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
7. Support departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards, and revenue cycle outcomes.
8. Function includes scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles, or co-insurances.
9. Collaborate, communicate, and coordinate to create a positive experience through the entire patient access and revenue cycle flow.

Job Requirements:

1. Call Center experience.
2. Customer service experience.
3. High School Diploma or GED equivalent required within one (1) year of hire.
4. 1+ years of relevant experience in patient access preferred.
5. Successful completion of all training and orientation programs required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

1. Paid Time Off (PTO)
2. Medical and Prescription Drug Insurance
3. Dental and Vision Insurance
4. Retirement Plans
5. Short & Long Term Disability
6. Life & Accidental Death Insurance
7. Tuition Reimbursement
8. Health Care/Dependent Care Flexible Spending Accounts
9. Wellness Programs
10. Voluntary Benefits (e.g., Pet Insurance)
11. Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer