Central Telecommunications Operator (ECB)

Saint Francis Hospital Muskogee, Inc.; Muskogee (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Francis Hospital Muskogee, Inc. is seeking a Dispatcher to answer inbound calls and route them to the appropriate hospital staff.

The role includes dispatching routine and critical clinical messages and monitoring alarms and codes, while maintaining on-call schedules for departments and physicians. The ideal candidate has 2+ years of hospital or call center experience, excellent interpersonal and communication skills, and the ability to work under pressure.

Qualifications

• High School Diploma or GED required.
• Minimum 2+ years hospital, emergency dispatch, or call center experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Answer inbound calls and route to appropriate department or individual.
• Accurately page notifications to designated personnel.
• Document and relay information related to Medicall answering service.
• Monitor alarms, codes, and drills per policies and protocols.
• Input and delete account notations and alert management to hardware/software issues.

Skills

Interpersonal skills

Communication skills

Multitasking

ASCOM system

Education

High School Diploma or GED

Tools

ASCOM system

Job description

Current Saint Francis Employees - Please click HERE to login and apply.This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.VariablePlease note: This position is located in Muskogee, OK. Scheduling will be as needed based on call outs, vacation/leave coverage and other needs as determined by the department.Job Summary: To answer and route inbound calls and messages to hospital/Medical staff. Dispatching of routine and critical clinical messages and vital patient statistics to designated hospital staff. Monitor and react to alarms and codes. Maintain accurate on-call schedules for departments and physicians.Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: 2 or more years of experience. Hospital, emergency dispatch, or call center experience, preferred. Knowledge of medical terminology, preferred.Knowledge, Skills and Abilities: Excellent interpersonal and communication skills and multi-tasking abilities. Ability to effectively operate various telecommunications systems. Must be able to effectively deal with people and highly stressful situations. Ability to act quickly, decisively, and accurately while in a stressful situation. Ability to be friendly, upbeat and polite at all times under stress. Ability to defuse tense situations. Must be flexible to work various days, weekends and holidays and various shifts. Basic knowledge of telephone/computer technology and equipment including ASCOM system.Essential Functions and Responsibilities: Answer incoming calls in a courteous manner and accurately directing each to the appropriate department or individual while maintaining an average answer time of 99%. Responsible for the accurate paging of notifications based upon situation/request to the appropriate personnel. Accurately answer, document and relay information related to the Medicall answering service. Monitor, communicate and forward information pertaining to codes, alerts, alarms and drills according to established policies and protocols, including disaster management plans. Responsible for inputting and deleting account update/notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.Working Relationships: Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff.Special Job Dimensions: Accurate typing speed of 40 words per minute or higher.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Information Services Communications - Muskogee CampusLocation:Muskogee, Oklahoma 74401EOE Protected Veterans/Disability