Central Support Operations Coordinator - National Remote

Optum; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through innovative care solutions. As a Central Support Operations Coordinator, you'll play a vital role in managing communications and data entry in a dynamic healthcare environment. This position offers the flexibility of remote work while providing comprehensive training and support. You'll be part of a collaborative team focused on enhancing patient care and ensuring smooth transitions across healthcare settings. If you're organized, detail-oriented, and passionate about making a difference, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Equity stock purchase

Qualifications

• 1+ years of data entry experience required.
• Experience with computers in an office environment is essential.

Responsibilities

• Manage inbound and outbound telephone communication professionally.
• Enter and verify member information accurately in the database.

Skills

Data Entry

Communication Skills

Organizational Skills

Critical Thinking

Education

High School Diploma / GED

Tools

Care Transitions Coordinate care management platform

Microsoft Office Suite

Job description

Central Support Operations Coordinator - National Remote

Central Support Operations Coordinator - National Remote

3 days ago Be among the first 25 applicants

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Enterprise Clinical Services, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Care Transitions product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of paid training led by trainer and will pair with SME for more on-the-job training afterwards. The hours during training may vary between 9:30 AM - 6:00 PM CST. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
• Process inbound and outbound data and communication (i.e., faxes, emails and electronic communication) according to productivity and quality standards.
• Enter, review and or verify member information in the Care Transitions Coordinate care management platform and communicate approved pertinent information with healthcare providers and / or Care Transitions team as needed.
• Enter the required data into the Care Transitions database accurately and in a timely manner.
• Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e., medical records), and logging therapy information.
• Assist in a smooth coordination of members care between health providers and the health plan.
• Establish relationships and communicate, when appropriate, to providers, clients and / or Care Transitions field / care management staff as defined by departmental policy and process.
• Run and / or review reports to monitor assigned team duties are completed.
• Follow chain of command as appropriate when reporting issues or concerns.
• Attend Care Transitions meetings as requested.
• Adhere to organizational, departmental, compliance and regulatory policies and procedures.
• Promote a positive attitude and work environment.
• Perform other duties and responsibilities as required, assigned, or requested
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older.
• 1+ years of data entry experience
• 1+ years’ experience with computers, which includes navigating through various systems and / or applications in an office environment.
• Ability to work an assigned 8-hour shift during our hours of Monday to Friday 9:00 am - 5:30pm CST.
  
  

Preferred Qualifications

• Experience in healthcare setting
• Familiarity with medical terminology and HIPAA laws
• Ability to interpret data and information in the Coordinate system.
  
  

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  
  

Soft Skills

• Excellent written and oral communications skills.
• Must be organized and able to prioritize, plan, and handle multiple tasks / demands simultaneously.
• Demonstrated critical thinking skills.
• Ability to verbally articulate and communicate with manager, team members, and customers/providers.
• Detail - oriented
  
  

Physical And Work Environment

• Ability to view screen and enter data into a laptop computer (or similar hardware) within a standard time.
• Ability to communicate with Clients and team members including use of cellular phone or comparable communication device.
• Ability to remain stationary for an extended time (1 - 2 hours)
• Experience using various office equipment, such as copier, fax machine, telephone and scanner.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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