Central Support Operations Coordinator I - National Remote

Lensa; Minneapolis (MN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare support is seeking a Central Support Operations Coordinator I for a remote position. This full-time role involves managing communications, data entry, and coordinating care to enhance patient transitions. Candidates should have a High School Diploma and experience in healthcare or call centers, with excellent communication and organizational skills. The position offers flexibility, paid training, and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent experience required.
• Experience in call center environments preferred.
• Healthcare experience is a plus.

Responsibilities

• Manage inbound and outbound calls professionally.
• Enter and verify member data in the care management platform.
• Coordinate with healthcare providers and health plans.

Skills

Communication

Organizational Skills

Critical Thinking

Attention to Detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Central Support Operations Coordinator I - National Remote

This position offers the flexibility to telecommute from anywhere within the U.S. and involves supporting health care transitions for patients through naviHealth, a part of UnitedHealth Group. The role includes managing communication, data entry, coordinating care, and maintaining documentation to ensure seamless patient care. The position is full-time, Monday to Friday, with paid training provided and flexible work hours within specified shifts.

Responsibilities include:

1. Managing inbound and outbound calls professionally.
2. Processing communication via faxes, emails, and electronic methods.
3. Entering and verifying member data in the care management platform.
4. Completing administrative documentation related to member care.
5. Coordinating with healthcare providers and health plans.
6. Handling member inquiries and escalating issues as needed.
7. Monitoring team duties through reports.
8. Participating in meetings and adhering to policies.
9. Promoting a positive work environment and performing additional duties as assigned.

Qualifications:

• High School Diploma/GED or equivalent experience.
• Experience with Microsoft Office and call center environments.
• Healthcare experience is preferred.
• Must be 18 or older and able to work full-time during specified hours.

Additional Requirements:

• Knowledge of medical terminology and HIPAA laws is preferred.
• Dedicated work area and high-speed internet are required for telecommuting.

Skills:

• Excellent communication and organizational skills.
• Critical thinking and attention to detail.

This role offers the opportunity to contribute to improving patient care while working remotely, with a comprehensive benefits package and a focus on diversity and inclusion. The pay range varies by location, and candidates must pass a drug test and comply with company policies.