Central Support Operations Coordinator I - National Remote

Lensa; Hartford (CT); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare organization as a Central Support Operations Coordinator I in a remote role. This full-time position offers flexible hours and comprehensive training. You'll manage calls, process data, and coordinate member care, making a significant impact on healthcare delivery.

Qualifications

• Experience with call center and healthcare environments.
• Knowledge of medical terminology and HIPAA laws preferred.

Responsibilities

• Manage inbound and outbound calls professionally.
• Coordinate member care between providers and health plans.
• Complete administrative documentation related to member care.

Skills

Communication

Organization

Critical Thinking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Central Support Operations Coordinator I - National Remote

Join UnitedHealth Group as a Central Support Operations Coordinator I. This full-time, remote position offers a flexible schedule during our business hours of 10:30am - 7:00pm Central, with potential overtime. We provide comprehensive training and a chance to make a difference in healthcare delivery.

Primary Responsibilities

• Manage inbound and outbound calls professionally, ensuring quality and productivity standards.
• Process data and communication via various channels, including faxes and emails.
• Accurately enter, review, and verify member information in our care management platform and communicate with healthcare providers as needed.
• Complete administrative documentation related to member care and records.
• Coordinate member care between providers and health plans, establishing effective communication channels.
• Handle member inquiries, resolve issues, or escalate as appropriate.
• Monitor team duties through report review and attend meetings as required.
• Adhere to organizational policies, promote a positive work environment, and perform other duties as assigned.

Minimum Qualifications

• High School Diploma/GED or equivalent work experience.
• Experience with Microsoft Office applications.
• Call center and healthcare experience.
• Must be 18 or older.

Preferred Qualifications

• Knowledge of medical terminology and HIPAA laws.

Telecommuting Requirements

• Secure handling of sensitive documents and a dedicated workspace.
• Reliable high-speed internet connection.

Soft Skills

• Excellent communication, organization, and critical thinking skills.
• Ability to handle multiple tasks and interpret data accurately.

Physical and Work Environment

• Ability to work on a computer and communicate via phone or similar devices.
• Capacity to remain stationary for extended periods and use office equipment.

UnitedHealth Group is an Equal Opportunity Employer and a drug-free workplace. We value diversity and are committed to creating an inclusive environment for all employees.