Central Support Account Management Specialist

Thomson Reuters Markets Espana SL.; Irwindale (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Southern California Edison is seeking a Central Support Account Management Specialist to support Account Management in the Customer Solutions Division. The role involves resolving customer care issues across Billing, Credit, SAP data, Electric Transportation, and special projects to support account management goals.

The position emphasizes protecting sensitive information and maintaining strong customer relationships with major industrial, governmental, and commercial clients.

Qualifications

• Three or more years of experience in account management.
• Experience providing exceptional customer care or customer support services.
• Experience using SAP or similar enterprise software.

Responsibilities

• Acts as one of points of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations.
• Contributes to the development of sales strategies by providing the customer's current business and long-term plans.
• Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers.
• Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis.
• Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company.

Skills

Account management

SAP

Tools

SAP

Job description

Join the Clean Energy Revolution

Become a Central Support Account Management Specialistat Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.

As a Central Support Account Management Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations.
• Contributes to the development of sales strategies by providing the customer's current business and long- term plans.
• Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers.
• Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis.
• Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company.
• Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities.
• Gathers, documents, researches and analyzes data and information using a variety of sources. Supports the preparation of proposals with key customers.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Three or more years of experience in account management.

Preferred Qualifications

• Three or more years of experience providing exceptional customer care or customer support services.
• Three or more years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
• Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
• Experience in billing or accounting.
• Experience using SAP or similar enterprise software.
• Experience in a fast-paced customer service-oriented environment.
• Experience in creating and editing reports, utilizing excel.
• Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with customers.
• Strong collaboration skills, with the ability to work effectively in a team-oriented environment.
• Ability to take initiative and accountability for accuracy of information and for achieving results.
• Ability to effectively multitask and meet set service levels.

Additional Information

• This position's work mode ishybrid.The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work andreside in the state of California. Further details of this work mode will be discussed at the interview stage.The work mode can be changed based on business needs.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that is changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [e-mail] or [phone] and select option 2.