Central Station Operator

O'Reilly Auto Parts; Kentucky; On-site; USD 32,000 - 52,000; Full time

Job summary

O’Reilly Auto Parts is seeking a dedicated Alarm Monitoring Associate in Kentucky to monitor all incoming alarm signals and document responses in our monitoring system. You will verify alarms, notify authorities or personnel as required, and support overnight drivers as needed.

Responsibilities include coordinating with technicians, making necessary code changes on alarm panels, and maintaining thorough records of actions.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Able to type at least 35 words per minute.
• Strong computer skills (Microsoft Word, Excel, email).
• Strong organizational skills, ability to multitask, and detail oriented.
• Must pass a drug screening.

Responsibilities

• Monitors all incoming alarm signals.
• Provides non-peak hour support to route drivers and Risk Management.
• Works with technicians and installers in the field to verify alarm signals.
• Notifies authorities and key personnel based on alarm type.
• Performs code changes on alarm panels for each store location as needed.
• Maintains documentation of alarm responses in monitoring software.
• Interacts daily with stores and distribution center personnel to assist with arming/disarming alarms.

Skills

Verbal and written communication

Typing speed 35 wpm

Organizational skills

Reliability/work ethic

Drug screening

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Email

Job description

Monitors all incoming alarm signals received at the proprietary central station. Properly documents all responses for the alarm in the alarm monitoring software. Verifies validity of the alarm and notifies the proper authorities and/or key personnel based on the type of alarm signal. Provides support to overnight route drivers as needed.

ESSENTIAL JOB FUNCTIONS

Monitors and processes incoming alarm signals.

Provides non-peak hour support to route drivers and Risk Management.

Works with technicians and installers in the field to verify alarm signals.

Notifies the proper authorities and/or key personnel based on the type of alarm signal processed.

Performs code changes on alarm panel for each store location as needed. I have updated this.

Properly documents all responses for the alarm in the alarm monitoring software.

Interacts daily with stores and distribution center personnel to provide support on arming and disarming their alarm systems.

Maintains a professional, courteous, and calm attitude when working with store personnel and other employees of O’Reilly Automotive.

Maintains the confidentiality of privileged information entrusted or known by virtue of the position held.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

High school diploma or equivalent

Excellent verbal and written communication skills

Able to type at least 35 words per minute

Strong computer skills (Microsoft Word, Excel, email)

Strong organizational skills, ability to multitask, and detail oriented

Must have a reliable work ethic

Must pass a drug screening

Desired:

2-3 years of previous office experience

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

_O’Reilly Auto Parts is an equal opportunity employer._The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.